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Todd34097780ubiv
Participant
December 6, 2023
Question

File recovery after account removal

  • December 6, 2023
  • 2 replies
  • 218 views

I was removing accounts to free up seats for new users and I removed an active user. I got his account restored but his files are gone. Is there anyway to recover files that may have been deleted?

 

This topic has been closed for replies.

2 replies

I
iCharles
Legend
December 8, 2023

Hi @Todd34097780ubiv 

 

Sorry, you had to go through that.

Have you tried following the steps mentioned in the following help document?

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 7, 2023

they shouldn't be deleted.

 

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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