Skip to main content
Participant
May 30, 2024
Answered

Firefly training of custom models

  • May 30, 2024
  • 2 replies
  • 3486 views

Does anyone have any information or experience with training custom models in Firefly?

Adobe has a link discussing it on this page, with very little information:
https://helpx.adobe.com/firefly/using/customize-a-firefly-model.html

It looks like it could be very useful for our team, but it would require us to upgrade from an Adobe Teams account to an Adobe Enterprise account. We're willing to do that, but we need more information and/or a demonstration.

The Adobe Sales team refers us to Adobe Expert support. However, since we only have a Teams account we can not access Adobe Expert support for Enterprise. The Adobe Teams Expert support then refers us to Adobe Sales and we go around again.

Any help would be greatly appreciated.

Correct answer Kevin Stohlmeyer

While I have never heard about the company size minimum, we have the same issue when it comes to getting clear answers on the Custom Models program.  We have heard about the Enterprise add-ons required and the pricing - but didn't want to go through the experience of paying first, then being disappointed about what is really working.  

 

For anyone reading here, the equivalent in this space is working with Lora models or Video Loras (look around and you will see a few players in this space).  I'd expect the same approach within Adobe Firefly.  The key however to working with Custom Models or Lora models is that any data used to train Custom Models needs to be cleared for rights.  While you can generate just about anything, you cannot publish anything generated without the underlying data rights or publishing rights. 

 

Adobe is probably the most ethical company on the planet when it comes to this, so would likely be our collective best partner if we can get this figured out!  


I doubt whether you'll get a clear answer on the Custom Models program outside of the main features page at this time. Considering the pre-requisite is you need to be an Enterprise customer to start, I doubt sales will spend time answering questions if are not already committed at that level.

https://helpx.adobe.com/firefly/work-with-enterprise-features/train-custom-models/custom-models-overview.html

2 replies

Participant
October 11, 2024

I'm currently going through the same experience.  It is absolutely mind blowing as I could not have been more specific about the adobe firefly train custom models being the MAIN factor in why I was going enterprise during my video call with a sales member.   I don't have the energy to explain how insane it's been trying to gain access to this feature over the past month, but if it's not being done intentional that is equally mind blowing.  It's the biggest run around I've ever been on and like Danny, I love adobe, but this is an enormous red flag with more behind it.

Participating Frequently
January 7, 2025

Seems to be major issue with Adobe.  I have customers interested in this program and sales teams don't appear to be authorized to sell the Custom Models Program even if you upgrade.

Kevin Stohlmeyer
Community Expert
Community Expert
January 7, 2025

@jeff_7125 are your customers existing Enterprise contracts?

Kevin Stohlmeyer
Community Expert
Community Expert
May 31, 2024

@kprinceWork this is brand new to all of us and I highly doubt an Adobe Community Expert would know more than the Sales team. The only thing I do know from an Enterprise standpoint is this is a cost-addition to an existing Enterprise contract.

Did you try requesting more information via the link provided here?

https://www.adobe.com/creativecloud/business/enterprise/firefly.html

 

Participant
August 13, 2024

My company upgraded to enterprise, paid the extra fee for the liscense to Firefly custom Ai model, and it would never show up in our console. After 3 weeks of going from sales rep to account manager, to expert back to sales rep, back to account manager no one could figure it out. Juts got a new account manager on week 3 and we're being told we have to have 100 plus people at the company? We have 75, no where in the documentation did it mention this, really dissapointed with the whole process and everything. Just putting this out there for people who want to know.

Kevin Stohlmeyer
Community Expert
Community Expert
August 13, 2024

@Danny29606436iet8 curious how you were able to upgrade to an Enterprise contract with less than the minimum in the first place?