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Icebox17
Participant
February 16, 2017
Answered

Floating Adobe Account

  • February 16, 2017
  • 2 replies
  • 6657 views

Hi There

We are a small business using Adobe for mainly Photoshop and illustrator.

We currently had a change in staff with no proper hand over of the Adobe account.

We have an account under [personal information removed from this public forum for your protection] which has just been changed to [personal information removed from this public forum for your protection].

Our recent invoice was: Order Number [personal information removed from this public forum for your protection]  Customer [personal information removed from this public forum for your protection]  [personal information removed from this public forum for your protection]

We have 5 people in the business needing to use adobe products and i have heard of a product called Floating adobe, but cant seem to find any information.

This is where more than one person can use the one account? We are interested in upgrading our account so that

I am after some more information and a better understanding of what we currently have with you and how we can upgrade to the Floating account if possible.

Kind Regards

Rachel

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi Rachel,

    You have a few options.

    Probably the most useful will be Creative Cloud for Teams which allows you to easily add and remove licenses on your team admin console.Licenses are still on a per-user basis and users cannot share licenses.

    We do have an option called Device Licensing that licenses the machine rather than the user. This fixes the license to one machine and is more commonly used in educational lab environments where multiple users need to use one machine.

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    February 16, 2017

    Hi Rachel,

    You have a few options.

    Probably the most useful will be Creative Cloud for Teams which allows you to easily add and remove licenses on your team admin console.Licenses are still on a per-user basis and users cannot share licenses.

    We do have an option called Device Licensing that licenses the machine rather than the user. This fixes the license to one machine and is more commonly used in educational lab environments where multiple users need to use one machine.

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    February 16, 2017

    Start by contacting Adobe Customer Care for Teams:

    Contact Customer Care - Creative Cloud for teams

    This is a user-to-user support forum.

    ~Barb at Rocky Mountain Training
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