FortiClient VPN Client login blocked by Creative Cloud certificates

[AMLIT]

This is more of an FYI than a support request, however I think it's important that the community & Adobe is aware of this.

We're piloting FortiNet's VPN client and came across a couple test users who were unable to login to VPN for an unknown reason. After days of trial and error, we discovered that the culprit were certificates installed by Creative Cloud to 'Current User\Personal\Certificates' were for some reason blocking part of the VPN login process. (We're using SAML/SSO via Entra Enterprise App.) After deleting the certificates login was successful. 

We've submitted a request to FortiNet to have them try to code this out. Adobe, if you're listening, be aware that these certificates are blocking the use of FortiClients current version (7.2.4). 

Thanks!

[iCharles]

Hi @AMLIT ,

Thank you for letting us know. Our internal team is working on this.

[Shane36628150ruye]

We are having the same issue. Has there been any resolution to this issue?

[Dean5F9D]

Any update on this I am also running into this issue?

[Noah37590056iuo3]

Also experiencing this issue, have to constantly delete licences to use VPN. 

[Adam28754429d59v]

Thanks for the heads up, we are having the same issue, 100+ users affected

[SuJoshi · Accepted solution]

Kindly check with your VPN partner to add those certificates to the exceptional list.