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FortiClient VPN Client login blocked by Creative Cloud certificates

New Here ,
Mar 29, 2024 Mar 29, 2024

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This is more of an FYI than a support request, however I think it's important that the community & Adobe is aware of this.

 

We're piloting FortiNet's VPN client and came across a couple test users who were unable to login to VPN for an unknown reason. After days of trial and error, we discovered that the culprit were certificates installed by Creative Cloud to 'Current User\Personal\Certificates' were for some reason blocking part of the VPN login process. (We're using SAML/SSO via Entra Enterprise App.) After deleting the certificates login was successful. 

 

We've submitted a request to FortiNet to have them try to code this out. Adobe, if you're listening, be aware that these certificates are blocking the use of FortiClients current version (7.2.4). 

 

Thanks!

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Identity and SSO , Troubleshooting

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi @AMLIT ,

Thank you for letting us know. This does not usually happen but I will reach out to the Team internally to figure this issue out.


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New Here ,
Apr 09, 2024 Apr 09, 2024

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We are having the same issue. Has there been any resolution to this issue?

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New Here ,
May 22, 2024 May 22, 2024

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Any update on this I am also running into this issue?

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