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tashinga35070491c1g1
Participant
January 27, 2024
Answered

Fraudulent Transaction Support

  • January 27, 2024
  • 2 replies
  • 582 views

To whom this may concern,


I would like a refund from multiple unauthorised fraudulent transactions on my card of a total sum of £400. For a subscription product which has been wrongly authorised. 

I have never used your product before and I am failing to understand how all these transactions came about at one time.

I am in desperate need of my money to be returned to my account due to financial difficulties and dependents.

Tashinga Mtisi
 
    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    @tashinga35070491c1g1 This is a public user-to-user forum. Please contact Adobe Customer Care for assistance with this matter.

    Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue.

    2 replies

    T
    tashinga35070491c1g1Author
    Participant
    February 6, 2024
    Thank you very much, for the assistance and resolution!!

    When can I expect the refund amount back into the bank account that the
    transaction was taken from? Do you need any further details from my self?

    Tashinga Mtisi
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 6, 2024

    @tashinga35070491c1g1 again - only customer care can assist and give you details - we have no access or authority to comment on your account.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    January 30, 2024

    @tashinga35070491c1g1 This is a public user-to-user forum. Please contact Adobe Customer Care for assistance with this matter.

    Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue.

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