FRL install error - The Bootstrapper Process return code is (42)

Report · Aug 30, 2021

The FRL Illustr, Photo, Bridge, InDesign cannot be installed. What's wrong ?

I have updated the digital certificate. My windows version is 21H1.

08/30/21 15:36:19:301 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Build Version - 1.17.0.2
08/30/21 15:36:19:301 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Logging Level verbosity Set to 4
08/30/21 15:36:19:340 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Successfully fetched the optionXML content from MSI database ...
08/30/21 15:36:19:365 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | The OS language detected for Acrobat (ko_KR)
08/30/21 15:36:19:378 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...
08/30/21 15:36:19:380 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
08/30/21 15:36:19:381 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 19172 | Retreived folderList from the folder :D:\adobe(21년)\NEW ADOBE CCE 8\Build

08/30/21 15:36:19:381 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Going to install D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/30/21 15:36:19:381 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Bootstrapper launch location is :: D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/30/21 15:36:43:945 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Build Version - 1.17.0.2
08/30/21 15:36:43:945 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Logging Level verbosity Set to 4
08/30/21 15:36:43:945 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | The Bootstrapper Process return code is (5).Stopping the installation process.
08/30/21 15:36:43:958 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 19172 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/30/21 15:39:03:091 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Setup exiting with return code (4)
08/30/21 15:39:07:665 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Build Version - 1.17.0.2
08/30/21 15:39:07:665 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Logging Level verbosity Set to 4
08/30/21 15:39:07:676 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Successfully fetched the optionXML content from MSI database ...
08/30/21 15:39:07:700 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | The OS language detected for Acrobat (ko_KR)
08/30/21 15:39:07:701 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...
08/30/21 15:39:07:703 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
08/30/21 15:39:07:703 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 19644 | Retreived folderList from the folder :D:\adobe(21년)\NEW ADOBE CCE 8\Build

08/30/21 15:39:07:703 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Going to install D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/30/21 15:39:07:703 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Bootstrapper launch location is :: D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/30/21 15:40:19:076 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Build Version - 1.17.0.2
08/30/21 15:40:19:076 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Logging Level verbosity Set to 4
08/30/21 15:40:19:076 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | The Bootstrapper Process return code is (42).Stopping the installation process.
08/30/21 15:40:19:083 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 19644 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/30/21 15:40:48:865 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18196 | Temp path found for log files (C:\Users\000109~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
08/30/21 15:41:56:791 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19644 | Setup exiting with return code (4)
08/30/21 17:46:27:733 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Build Version - 1.17.0.2
08/30/21 17:46:27:733 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Logging Level verbosity Set to 4
08/30/21 17:46:27:746 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Successfully fetched the optionXML content from MSI database ...
08/30/21 17:46:27:770 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | The OS language detected for Acrobat (ko_KR)
08/30/21 17:46:27:772 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...
08/30/21 17:46:27:774 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
08/30/21 17:46:27:775 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1208 | Retreived folderList from the folder :D:\adobe(21년)\NEW ADOBE CCE 8\Build

08/30/21 17:46:27:775 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Going to install D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/30/21 17:46:27:775 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Bootstrapper launch location is :: D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/30/21 17:47:39:675 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Build Version - 1.17.0.2
08/30/21 17:47:39:675 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Logging Level verbosity Set to 4
08/30/21 17:47:39:675 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | The Bootstrapper Process return code is (42).Stopping the installation process.
08/30/21 17:47:39:688 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 1208 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/30/21 17:50:02:580 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6908 | Temp path found for log files (C:\Users\000109~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
08/30/21 17:50:35:792 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1208 | Setup exiting with return code (4)
08/31/21 11:32:25:686 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Build Version - 1.17.0.2
08/31/21 11:32:25:686 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Logging Level verbosity Set to 4
08/31/21 11:32:25:697 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Successfully fetched the optionXML content from MSI database ...
08/31/21 11:32:25:721 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | The OS language detected for Acrobat (ko_KR)
08/31/21 11:32:25:722 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...
08/31/21 11:32:25:724 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
08/31/21 11:32:25:724 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 57904 | Retreived folderList from the folder :D:\adobe(21년)\NEW ADOBE CCE 8\Build

08/31/21 11:32:25:724 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Going to install D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/31/21 11:32:25:724 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Bootstrapper launch location is :: D:\adobe(21년)\NEW ADOBE CCE 8\Build\ASU_5.5.0\Set-up.dat
08/31/21 11:33:36:960 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Build Version - 1.17.0.2
08/31/21 11:33:36:960 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Logging Level verbosity Set to 4
08/31/21 11:33:36:960 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | The Bootstrapper Process return code is (42).Stopping the installation process.
08/31/21 11:33:36:968 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 57904 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/31/21 11:33:40:998 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 57904 | Setup exiting with return code (4)
08/31/21 11:34:04:343 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 59332 | Build Version - 1.17.0.2
08/31/21 11:34:04:343 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 59332 | Logging Level verbosity Set to 4
08/31/21 11:34:04:356 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 59332 | Successfully fetched the optionXML content from MSI database ...
08/31/21 11:34:04:380 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 59332 | The OS language detected for Acrobat (ko_KR)
08/31/21 11:34:04:381 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 59332 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...
08/31/21 11:34:04:383 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 59332 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
08/31/21 11:34:04:384 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 59332 | Retreived folderList from the folder :D:\adobe(21년)\NEW ADOBE CCE 8\Build

Report · Sep 01, 2021

Kindly confirm if you are using any deployment tool to install the package. This article might help in troubleshooting the issue: https://helpx.adobe.com/in/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creativ...

You can check Install logs which might give you more details on the error" https://helpx.adobe.com/creative-cloud/kb/install-log-file-location-ccm.html

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FRL install error - The Bootstrapper Process return code is (42)