• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

FRL Installation failures

New Here ,
Feb 09, 2023 Feb 09, 2023

Copy link to clipboard

Copied

This morning, a number of my Enterprise Single App licenses expired.
I decided to migrate several of the affected Users to FRL for Premiere/Media Encoder.  Not one single installation has worked, whereas other Users in the Enterprise have done so successfully.

**Five different Macs, varying OS versions up to Catalina.
**Different hardware platforms.
**Every single one, until this morning, was running Premiere 2022.
**Removed all previous Adobe products.
**Removed Adobe content from hidden Library folders

**Multiple reboots, all system updates applied

Now I cannot successfully install any version, including 14.8 and 15.1 and 15.2 - installation packages which others HAVE successfully installed.
Installation attempts return with an unremarkable "The installation failed - The installed encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance"

Would appreciate any feedback....

Views

258

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 10, 2023 Feb 10, 2023

Copy link to clipboard

Copied

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

Copy link to clipboard

Copied

LATEST

Hi @Scott28339282h74y kindly raise a support ticket from your admin console and do share the logs collected from the Log Collector tool so that we can investigate and can assist you further.

Without the logs, we cannot debug the issue.
https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines