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Sieghart007
Participant
August 17, 2024
Answered

Group plan into a single profile.

  • August 17, 2024
  • 1 reply
  • 173 views

Hello,

 

I have an account that contains two profiles:

  • A "personal profile", which contains the creative cloud plan.
  • A professional profile (with the name of my company), which contains the Adobe Acrobat pro plan.

When I want to use a tool, I have to log out, and choose the right profile when I log back in.

How can I group my two plans into a single profile?

In the Admin Console menu, I cannot assign the Adobe Acrobat Pro plan to an email address (which is common to both profiles).

 

Thank you.

This topic has been closed for replies.
Correct answer Bani Verma

Hi there, 

 

To resolve this issue, you need to cancel one of the subscriptions and add that product to the other profile. You can also cancel the Creative Cloud individual subscription and purchase it under your business/company profile; this plan will include Acrobat as well. 

To know more, I would recommend requesting a consultation with the sales team: https://adobe.ly/3yTdmbK

 

Hope this helps. 


^BS

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
August 20, 2024

Hi there, 

 

To resolve this issue, you need to cancel one of the subscriptions and add that product to the other profile. You can also cancel the Creative Cloud individual subscription and purchase it under your business/company profile; this plan will include Acrobat as well. 

To know more, I would recommend requesting a consultation with the sales team: https://adobe.ly/3yTdmbK

 

Hope this helps. 


^BS

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