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Participant
December 25, 2024
Question

Hello, it doesnt show me manage plan or cancel

  • December 25, 2024
  • 1 reply
  • 1479 views

Its very strange but I have a 14 days free trial active, when I go to plans it doesnt show "manage plan" like it should, and I am scared because they are gonna charge me 5 of January and I cannot cancel (I just wanted to try it out) Please any help is appreciated.

1 reply

kglad
Community Expert
Community Expert
December 25, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright
Community Manager
Community Manager
December 25, 2024

Roberto, please make sure that you are signing in under the account associated with your Creative Cloud for Team membership. Please see https://adobe.ly/4iSSK5z for details on how to use the Account Chooser to select the correct account. ^JW

Participant
December 25, 2024

I am with the right and only account I have.