Help need for creative cloud set-up install after uninstall

[yingyi5EEF]

I am stuck for installing the Creative Cloud after uninstalling it on Win10. 

My creative cloud app suddenly mentioned issues for launching. Cannot start the application and thus i uninstall the app in control panel to try reinstall

After uninstall everything, I have no way to install the creative cloud app back. The set up program will not open with admin but only create some files such as a OOBE folder in the system. 

Many methods tried including:

The creative cloud desktop uninstaller app - click repair will mention repair failed beccause error.   click uninstall will mention uninstall succeed but with error.  either without error code.

Also use CC cleaner tools to remove All.

But the set up app is still not working. 

Can anyone help to figure out how to solve this? Any special key in Registry is stopping this or if I missing some C++ why there is not even an error?

[kglad]

skip to the clean install steps that are applicable:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[yingyi5EEF]

hi, thanks first. But I have followed all these steps as googled early.  Skipping step is becasue I cannot open the creative cloud app, it keeps poping out error message. 

Want to know if this error is solvable or even unknown from adobe

[kglad]

did you restart your computer after cleaning?

[Shivangi_Gupta]

Hello,

Thanks for reaching out. I could not find any active subscription associated with this email address. Are you sisgning in using a different email address?

If yes, please share it with me through direct message.

I'll look into it.

^Shivangi

[yingyi5EEF]

Hi, I have the subscripition with the same email address under organization. Can you help to check that?

[kglad]

check your account, https://account.adobe.com

what's it show?

[yingyi5EEF]

It will first show my personal account. But if I switch profile in my organization, it will show my subscription. And I am still using CC in other computer. 

[kglad]

you have two different subscriptions, one an individual subscription and also a teams/enterprise subscription?

[yingyi5EEF]

only enterprise. 

[yingyi5EEF]

I have subscribe other apps with my personal account before. But now only have enterprise sub

[kglad]

contact your admin.

[Anshul_Nautiyal]

Hi @yingyi5EEF,

Thank you for the update.

The Adobe Creative Cloud Cleaner Tool is designed to remove core components and commonly problematic entries that may interfere with installation or operation. However, in some cases, certain registry keys may be left behind due to reasons such as:

• Being locked by system permissions

• Being corrupted

• Remaining after improper uninstalls or application crashes

To help us better understand your current status, could you please confirm if you have tried all the steps outlined earlier in the thread?

Regards,
^AN

[Anshul_Nautiyal]

Hi @yingyi5EEF,

Thank you for reaching out.

Upon checking, I can see that you have an active Enterprise VIP contract associated with the Adobe ID used to post this query. Based on your message, it appears you're facing issues while installing the Creative Cloud All Apps plan on your device.

To better assist you, could you please confirm whether you are encountering any specific error message while installing the Creative Cloud Desktop application?

In the meantime, please try the following steps:

1. Visit https://adobe.ly/44iOOVg and sign in with your Adobe ID. Click on your profile icon on the top right corner and download the Creative Cloud Desktop (CCD) app from there. This can help rule out issues with a potentially corrupted installer.

2. Run the installer as administrator:

   • Right-click on the downloaded installer file and select "Run as administrator," even if you are already signed in with an admin account.

3. Ensure your Windows operating system is fully updated, as missing updates can sometimes cause compatibility issues.

4. Check for third-party conflicts:

   • Run a full system malware scan using tools like Microsoft Defender or Malwarebytes.

   • Temporarily disable any antivirus software to test whether it is interfering with the installation process.

   • Verify that Windows Defender or other security software is not blocking the installation.

5. Update all drivers:

   • Visit the hardware manufacturer's website to download the latest drivers for your system.

6. As you've already used the Creative Cloud Cleaner Tool, we recommend also deleting the following residual folders (after uninstalling all Adobe apps and running the cleaner):

   • C:\Program Files (x86)\Adobe\Adobe Creative Cloud

   • C:\Program Files\Adobe\Adobe Creative Cloud

   • %ProgramData%\Adobe

   • %AppData%\Adobe

   • %LocalAppData%\Adobe

7. If the issue still persists, try the following:

   • Create a new Windows user profile on the same PC. Log in with the new account and attempt the installation. If successful, the issue may be specific to the original user profile.

   • Uninstall all versions of Microsoft Visual C++ Redistributables and reinstall the x86 and x64 versions for 2015, 2017, 2019, and 2022. Ensuring these are installed can resolve compatibility issues.

Please try these steps and let us know how it goes. We're here to assist further if needed.

Regards,
^AN

[yingyi5EEF]

Yes.  Restart. But actually I found after cleaning and restart. The Registry still have many Adobe Keys. Does that mean the cleaning tool is not really working?