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Help please

New Here ,
Aug 12, 2020 Aug 12, 2020

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Hello, 

 

I am a student and I am apparently paying for an adobe teams account. A year ago I downloaded InDesign and I was paying around 18euros per month. This year, the licence renewed itself and I am being charged with around 213euros per month, so far for june and july but my next payment is this moth with the same amount. 

 

I need urgent help. I have tried to contact someone from adobe but I have not managed to do so.  

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How to , Licensing , Teams

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correct answers 1 Correct answer

Community Expert , Aug 12, 2020 Aug 12, 2020

Hello,

 

I would like to inform you that Adobe sends the Renewal notice 30 days prior to the Renewal date and requests Adobe users to contact for any changes required on their subscription that will be renewed after 30 days. 

 

The licenses are renewed accordingly after 30 days. 

Since you do not wish to renew the license,  please try the following link for steps on how to cancel your subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If it does not work then yo

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Community Expert ,
Aug 12, 2020 Aug 12, 2020

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Hello,

 

I would like to inform you that Adobe sends the Renewal notice 30 days prior to the Renewal date and requests Adobe users to contact for any changes required on their subscription that will be renewed after 30 days. 

 

The licenses are renewed accordingly after 30 days. 

Since you do not wish to renew the license,  please try the following link for steps on how to cancel your subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html


Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.

 

Thank you.

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