Help understanding account

Forum|Forum|4 years ago
November 14, 2021
1 reply
299 views

According to a recent chat with the Adobe Twitter team, I have 2 active teams accounts under the same email address and also individual plans. I must admit, the online Adobe dashboard confuses me. I'm hoping someone from Adobe can help me understand what's going on here and why I have multiple plans. I get a different story from the live chat help every time I speak with them and never seem to get anywhere.

Account management

This topic has been closed for replies.

John T Smith

Community Expert

Log-in to your Adobe account and click this link https://account.adobe.com/products to see what you have

Did you actually buy a Team plan? Do you have employees who use your Team plan?

Team license links that may help
-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-account/td-p/8101442

J

Jonny Kermode

Participant

Hi John, thanks for your reply and offer to help.

Here is a screen grab from my products page (logged in as my company email address) as per your first link above:

Here is a screen grab from my products page (logged in as my own email address) as per your first link above:

Non of these seem to make sense to me. I have an Adobe account for my company with 4 full licenses and an Adobe Stock account too.

[Moderator deleted private information in the pictures. Please do not post private information like e-mails and phone numbers or serial numbers]

Abambo

Community Expert

Contact your Adobe Enterprise support via the admin console. Navigate to "Support" on the console. I suppose that you are an admin.

NB: I will move this discussion to the Teams&Enterprise forum.

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded