horrible customer service

Forum|Forum|2 years ago
February 19, 2024
4 replies
444 views

Really tired of having to deal with customer service that knows nothing about this product. They also like to just put people on mute and not respond. I have been sitting here for 15 minutes with no response, no warning theyre going afk. i will be looking for another editing software going forward. foreign call centers are a for way to lose customers.

Services and storage

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sai_kiran_9323

Participant

I had the same experience, adobe has the worst customer support of all the companies, they should be ashamed of it, most disgusting non responsive support team on this planet

Bani Verma

Community Manager

Hi there,

We sincerely apologize for the frustration you have experienced. Could you please provide us with more details about the issue you need help with? This will help us address your concerns more effectively and find a suitable solution.

Thank you for your patience and understanding.

^BS

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sai_kiran_9323

Participant

Adobe customer care is the worst one I've come across in my entire life

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Onna35574997n24c

Participant

After dealing with support chat this morning, I couldn't agree more.

I was sent to 3 different people, and none had any clue how to do what should be a simple request - something that Adobe's own support documentation said to contact support for.

I've managed support teams for almost 20 years now, and I've never experienced such incompetence from a major company like Adobe.

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iCharles

Legend

Hi @Shawn24166506m4yq ,

Apologies for the terrible experience you had to go through. Could you please describe your issue? So that we can assist you in the best manner possible.

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