Really tired of having to deal with customer service that knows nothing about this product. They also like to just put people on mute and not respond. I have been sitting here for 15 minutes with no response, no warning theyre going afk. i will be looking for another editing software going forward. foreign call centers are a for way to lose customers.
Apologies for the terrible experience you had to go through. Could you please describe your issue? So that we can assist you in the best manner possible.
After dealing with support chat this morning, I couldn't agree more.
I was sent to 3 different people, and none had any clue how to do what should be a simple request - something that Adobe's own support documentation said to contact support for.
I've managed support teams for almost 20 years now, and I've never experienced such incompetence from a major company like Adobe.
I had the same experience, adobe has the worst customer support of all the companies, they should be ashamed of it, most disgusting non responsive support team on this planet
We sincerely apologize for the frustration you have experienced. Could you please provide us with more details about the issue you need help with? This will help us address your concerns more effectively and find a suitable solution.
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