• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

horrible customer service

New Here ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

Really tired of having to deal with customer service that knows nothing about this product.  They also like to just put people on mute and not respond.  I have been sitting here for 15 minutes with no response, no warning theyre going afk.  i will be looking for another editing software going forward.  foreign call centers are a for way to lose customers.

TOPICS
Services and storage

Views

94

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

Hi @Shawn24166506m4yq ,

 

Apologies for the terrible experience you had to go through. Could you please describe your issue? So that we can assist you in the best manner possible.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

LATEST

After dealing with support chat this morning, I couldn't agree more.

I was sent to 3 different people, and none had any clue how to do what should be a simple request - something that Adobe's own support documentation said to contact support for. 

I've managed support teams for almost 20 years now, and I've never experienced such incompetence from a major company like Adobe. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines