How can I resend invite emails? In the Admin Console when the user have lost the email

[Thomas Holm]

How can I resend invite emails? In the Admin Console when the user have lost the email

[abenn109]

couldn't you remove the user and re-add them?  I am a new admin do they actually have to use the invite email to gain access?

[Deepjyoti Acharjee · Accepted solution]

Hi Thomas,

Thank you for posting your query.

I would like to inform you that in new Admin console, there is no provision of invitation rather license is automatically assigned and user will just receive a "Welcome email" from Adobe.

In case the user has mistakenly deleted the Welcome email, you may simply remove the user from the License from your Team Adminconsole and re-assign the license to the end user’s email address.

And the Welcome email will be sent immediately to the end user.

I hope that helps.

Thank you.

[davek34236370]

Why don't you make a little button to resend the welcome email?  Thx!

[Praveen235131716qy0]

Exactly.  Rather than deleting and addig th euser.  Make it simple for Admins please 

[defaultt992az6xkfqz]

Yep! It's rediculous this wasn't a forethought in the Admin Console design. I curse this console every time I have to use it!  One of the worst  out there considering how much they charge as well. 

[trox.com]

"In case the user has mistakenly deleted the Welcome email," Incorrect. I just added users, One user isnt even logged on to their computer. the email did not come through at all. 100% there should be a better way to do this. 

[davide26427520doai]

I agree!!!!!!!

Davide

[Mike23989778chw1]

Agreed. Running into this issue - emails are not hitting our Microsoft server, nevermind the user. Resend button would be very handy. Can't believe its this many years later and still no one in Adobe has implemented this. 

Bearing in mind the price of your products (and increases), this is very poor. 

[kglad]

these are user-to-user forums.

 for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Mike23989778chw1]

Cheers kglad!

For those who are interested, already an old request for this feature can be found and upvoted here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/38058874-on-the-...

[kglad]

@Mike23989778chw1 

thanks for that link!

[keithb77436266]

by "immediatley"  they mean, WITHIN TWO HOURS!!!!

I just got off the phone with Adobe tech support and they told me it can take up to TWO HOURS for the email to get sent.  I told them that is unacceptable, and they simply told me.  "that's the way it is"

[davidel]

If there is no longer an invitation, where does the user go to download the Adobe app? 

[kglad]

@davidel 

they should be using their cc desktopp app:

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html