How do I cancel my free trial subscription

[Aniket Gajana284941123kyi]

I already started my education account given by the University. I started free trial for free adobe templetes but now I have to cancel the trial I can not see any plans in plans and payment. I can not see how to delete my payment details. Please help me how to cancel my plan. Additionally anyone knows how to create admin console for contacting? 

Thank you 

[Manan Joshi]

Please contact Adobe support, they will help you with the cancellation. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[kglad]

it sounds like the plan is managed by your school. in that case contact the plan administrator.  they are the one that must use the plan management console, not you.

[Ashish_Harrison · Accepted solution]

Hi @Aniket Gajana284941123kyi you have a Federated ID and the license associated with it was assigned by the IT Admin of your organization. Admin Consoles are being managed by the organization's IT Admins.
To cancel your Trial Subscription please contact Adobe Support or call 1-800-443-8158. 
Thanks!

[Kevin Stohlmeyer]

Hi @Aniket Gajana284941123kyi 

Follow the directions listed here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Per the page "Don't see Cancel your plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours."

[Abambo]

 Additionally anyone knows how to create admin console for contacting? 

By @Aniket Gajana284941123kyi

I suppose you mean: how to access the admin console?

The admin console is only accessible to administrators. As a student, I doubt that you get admin rights.

[jheng33542754jkri]

Can help me how to cancel this I just try once and I'm not using this but continues deduction can help me to remove my details 

[jheng33542754jkri]

I'm tryin to cancel and check to manage plan there so subscription but monthly I got deduction can any one help me 

[kglad]

@jheng33542754jkri 

assuming you don't have a teams or enterprise subscription:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.