This question was asked and answered before: the instruction was to launch the CC app, click the gear icon, and change accounts. However, the UI seems to have since changed, as no gear icon is presented when launching. Here's what I see when I launch (yellow rectangles protect our corporate identity). When I launch the app, it immediately shunts me to the corporate login screen. There is no gear icon, and no way to change account. Since I cannot login with this corporate credential, I am stuck, there seems to be no way to specify a different account.
Please, help?
1 Correct answer
@danjonwig As per the screenshots, you are using a Federated corporate login. When you enter your email, it will take you to the organization's SSO page, and you have to finish logging in there.
Regarding the error on CCDA. A couple of things I can suggest.
Solution 1:
1. Close CCDA.
2. Close Adobe processes from the Task Manager on Windows or Activity Monitor on MAC.
3. Remove opm.db
win: C:\Users\YOURNAME\AppData\Local\Adobe\OOBE\
MAC: /Users Library/Application Support/Adobe/OOBE
4. Relaun
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