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A
Anonymous
May 5, 2016
Answered

How do I claim my upgrade from Adobe Pro XI to Adobe LiveCycle Designer?

  • May 5, 2016
  • 6 replies
  • 1525 views

Please help, per the website: "Once you have upgraded to Acrobat Pro XI (11) or Acrobat Pro DC please contact our support teams and your upgrade request will be reviewed to validate that you qualify for the no charge Designer Upgrade. Please ensure you provide your upgrade serial number."

This topic has been closed for replies.
Correct answer EnterpriseHelp

Please see Upgrade Adobe Designer from Acrobat

hth,

Ben

6 replies

T
Test Screen Name
Legend
December 20, 2017

You can only edit the form with LiveCycle Designer. Or remake the form. If it’s an official form do neither, big trouble awaits! If you want LiveCycle Designer you can buy it As I said.

T
Test Screen Name
Legend
December 20, 2017

You said you want to upgrade FROM Acrobat DC. You quote the page (if still valid) about upgrading TO Acrobat DC.

Buy it if you want it, but it's really severely limited. What do you want to do with it?

lisaeks
lisaeks
Participating Frequently
December 20, 2017

Believe me, I was never interested in buying it. I ended up on that Adobe page because a pdf I was working with gave me an error message that "This form cannot be edited in Adobe Acrobat. Please use Adobe LiveCycle Designer to edit this form." I was just trying to get my work done.

Having already upgraded to Acrobat Pro DC — "Customers who upgrade to Acrobat Pro XI (11) or Acrobat Pro DC via any licensing model/program are eligible for a free upgrade to the latest version of Adobe Designer" — I just wanted to have access to this free upgrade to the latest version of Adobe Designer that I am eligible for.

Also, why do you say "if still valid'" about that Adobe page? It says on the page " February 15, 2017"

Anyway, thank you for at least trying to help.

T
Test Screen Name
Legend
December 19, 2017

No free upgrade. You can buy it. It’s not an upgrade or replacement for Acrobat.

lisaeks
lisaeks
Participating Frequently
December 19, 2017

Test Screen Name:

If that is true, then why does it say "Customers who upgrade to Acrobat Pro XI (11) or Acrobat Pro DC via any licensing model/program are eligible for a free upgrade to the latest version of Adobe Designer" on the current Adobe page referenced (as the 'Correct Answer') in this thread ?

I don't think this question is answered.

lisaeks
lisaeks
Participating Frequently
December 19, 2017

I have a related question: How do I claim my Adobe Designer upgrade?

This question does not appear answered to me. This "correct answer" is NOT helpful since it only refers back to the very same page both christinek33025835 and I were originally referring to. My attempts to "contact the customer support team" have only led me round and round through countless pages without getting any closer to information about Adobe Designer, much less claiming my upgrade. In my case, I'm upgrading from Acrobat Pro DC, not Acrobat Pro XI.

Please help.

T
Test Screen Name
Legend
May 6, 2016

Per your quote... ""Once you have upgraded to Acrobat Pro XI (11) or Acrobat Pro DC" NOT "from Acrobat Pro XI" as per your title.  You must be an Acrobat Pro X customer.

EnterpriseHelp
EnterpriseHelpCorrect answer
Inspiring
May 5, 2016

Please see Upgrade Adobe Designer from Acrobat

hth,

Ben

lisaeks
lisaeks
Participating Frequently
December 19, 2017

I have a related question: How do I claim my Adobe Designer upgrade?

This question doesn't appear answered to me. This "correct answer" isn't helpful to me since it only refers back to the very same page both christinek33025835 and I were originally referring to. My attempts to "contact the customer support team" have only led me round and round through countless pages without getting any closer to information about Adobe Designer, much less claiming my upgrade. In my case, I'm upgrading from Acrobat Pro DC, not Acrobat Pro XI.

Please help.

EnterpriseHelp
EnterpriseHelp
Inspiring
December 20, 2017

Hmm. Having read and re-read that page countless times today, I disagree. The page is neither clear generally, nor is it clear that it's only for people who have a license to Acrobat X.


The page says you can get a free upgrade of LC Designer. You have to already have that product. There's no such thing as an Acrobat upgrade that gives you Designer product for free.

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