How do I create Adobe IDs and passwords for my users?

Report · May 30, 2018

New to Team or VIP (are those the same thing?)

Purchased 30 seats of Acrobat DC for this small law firm. Created the 30 users in the Admin Console, and now I want to install the app and activate it for them. I will have a riot if each user has to create their own Adobe ID. ("What, another password I have to remember? Do we *have* to use Adobe? !") These are very coddled users.

I assumed I could log in as them and set it up for them. But when I try to log in as them, in the "Sign in" dialog, if I put in any password or leave it blank, it tells me the PW is wrong.

So I tried the "Sign up" method, put in their email address and try to "get an Adobe ID", but it says "An Adobe ID with this email address already exists"

So how does a user log in for the first time and set a password? I don't see any way for me to set/change their PW in the Admin Console.

I'm surprised this is not a FAQ... Or maybe it is super simple and I'm just not smart enough to see it...

Thanks for any advice!

Report · May 30, 2018

Team license links that may help

-team plans https://www.adobe.com/creativecloud/plans.html?plan=team

-http://www.adobe.com/creativecloud/buy/business.html

-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help

-manage your team account https://forums.adobe.com/thread/2107090