• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How do I reach customer support?

New Here ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

I had a regular Adobe CC subscription for 6 months this year and then switched to an enterprise subscription and now I can't reach the support chat anymore without contacting the enterprise administrator first. But the question I have involves the first few invoices from my private subscription that have nothing to do with the enterprise admininistrator. It's quite urgent, how do I reach out to Adobe? I can't find any email addresses.

TOPICS
Account management , Billing

Views

346

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

sign into adobe.com using your individual id.  then using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

Hey, I can't do this because I'm on an enterprise license. This is all I get when I click open the chat:Screen Shot 2020-12-21 at 12.51.32 PM.pngexpand image

I've already contacted the administrator but they have zero to do with this as this is about my previous personal Adobe CC license. Very annoying that Adobe doesn't provide any contact details. If someone can get me an email address, that would be great.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

LATEST

<moved from acct, pay&plan>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

When you sign in to your browser, after you give your Adobe ID, you may be asked to choose between Personal and Enterprise sign in. If you choose Personal, you should have access to the chat.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

I don't have the personal license anymore because why would I have 2 licenses?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines