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Participant
January 18, 2021
Answered

How do I Remove a License from my Team Plan?

  • January 18, 2021
  • 11 replies
  • 84726 views

I have a Teams Plan which includes 3 Adobe Acrobat licenses for my work team, however we now only require 2 licenses.  I have been going round in circles trying to see if I can amend my plan with no luck whatsoever.  None of the help pages provide any correct or useful information and there is no where to have a live chat that I can see either as it just links back to the same 'help' page. 

 

Please can someone advise how I can actually amend my plan? Or speak to someone at Adobe that can do this for me? Either this or I will cancel the plan altogether and set up a new one, but I cant even see a way to cancel the plan either! Please can someone help?

 

Thanks in advance!

Correct answer Anshul_Nautiyal

Planning to Cancel or Remove Licenses from Your Adobe Teams Subscription?
Before taking any action, it's essential to understand how Adobe Teams Subscription licenses work to ensure a smooth process.

 

When managing Adobe Teams Subscriptions, there are two types of licenses available:

  1. Direct Licenses (Purchased from Adobe.com)
    As a system administrator, you have flexibility with license management. Here's how it works:
    • Managing Licenses During the Renewal Window
      • The renewal window opens 30 days before the renewal date, during which Adobe will send you an email with details about products, quantities, and pricing.
      • Any adjustments you make (e.g., adding or removing licenses) will take effect on the renewal date.
      • How to View Renewal Details
      • Sign in to the Admin Console.
      • Navigate to the Account tab.
      • Click "View details" under the Renewal section to review or update your plan.
      • For additional information, refer to the documentation: Direct Business Renewals.
    • Managing Licenses Outside the Renewal Window
      • To cancel additional licenses outside the renewal window, contact Adobe Support.
        Note: An Early Termination Fee (ETF) may apply. For more details, visit Adobe Subscription Terms.
  1. Indirect Licenses (Purchased Through a Reseller)
    If your subscriptions were purchased through a reseller, please contact your reseller directly to change your contract, including adding or removing licenses.

    By understanding these processes, you can better manage your Adobe Teams Subscriptions while avoiding unnecessary fees or delays.

 

11 replies

Participant
January 18, 2021

We have a teams CC account and when I go to the https://helpx.adobe.com/contact.html there are no options to actually contact anyone. We need to reduce the # of licenses. Please advise.

Participant
February 3, 2021

In that case we need to change the timeframe for renewal. That timeframe coincides with vacations for most staff. We would be fine to have it extended by one month. 

Participant
February 5, 2021

Please contact the support team for the same, they should be able to help you with the available options. 

Hope this helps.


There is no way that I can find to contact support other than posting here. See screen shots.

 

Or should I phone the phone number?