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g.d_
Participant
November 21, 2020
Answered

How to delete my Adobe ID account?

  • November 21, 2020
  • 5 replies
  • 1496 views

Hi, 

I've been trying to delete my adobe id account after my year plan ended but I'm having A LOT of problems doing it. Is there anyone out there who know how to delete an Adobe id account?

I don't want it anymore and NO ONE at Adobe Care is helping me. 

I'm following this procedure: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

but it doesn't work. 

Please help me. Thanks.

This topic has been closed for replies.
Correct answer Test Screen Name

Yes, it was a plan I registered with my university email.


Then you MUST contact your administrator. What Adobe mean by this is the person or department at your university who handle accounts and billings. They take full responsibility for your account; Adobe can't modify or delete the accounts managed by your university. You should also check that the plan actually ended; most Adobe plans will start a new year automatically after each paid-for year. 

5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 29, 2020

<moved from account, payment & plan>

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 23, 2020

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

    G
    g.d_Author
    Participant
    November 24, 2020

    Thank you for your help. I've tried all the steps you suggested but when I click on "contact us" this message shows up, and when I click on the "Adobe Admin Console" for help the site doesn't work anymore.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 24, 2020

    did you have an enterprise account?  eg, from a school?

      Just Shoot Me
      Just Shoot Me
      Legend
      November 21, 2020

      I moved your post to a better forum, Account, Payment & Plan.

        Just Shoot Me
        Just Shoot Me
        Legend
        November 21, 2020

        Do you want to Delete Your Account or Cancel your Subscription, Or Both?

         

        I do not think you can Delete your Account when there is an Active Subscription plan. You must First Cancel the Subscription. 

        G
        g.d_Author
        Participant
        November 23, 2020

        Hi, my student plan ended on November, so right now I'm not subscribed to any of the Adobe Plans.

        I used to have a year student plan that I've just finished paying. 

        When I try to delete the account (that is completely useless for me now that I don't use Adobe anymore) I follow the procedure but it doesn't work. 

        A message with a blue button shows up everytime I try to delete the account, and when I click on it the procedure starts all over again. 

         

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 21, 2020

        these are user-to-user forums so no one here can delete your adobe id, either.  you need help from adobe support.

         

        that said, how many weeks ago did you complete your request? 

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