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4

How to delete organization and all subscriptions??

New Here ,
Aug 24, 2021 Aug 24, 2021

For hours know I am circling through directions, instructions, useless robotic adobe help support etc. being caught in the circle of not being able to delete my personal account because I am the administrator of my organization which is now only me and one Spark subscription. I would just simply like to delete my personal account and my organization and all my subscriptions. How does a person achieve that??

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Admin console , Manage account
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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

You can follow the steps documented in this article to delete the Adobe ID: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

Kindly contact the support team who would be able to assist you in cancelling the contract. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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New Here ,
Dec 25, 2021 Dec 25, 2021

I'm having this same problem, and nothing is helping me. It shouldn't be this difficult to just delete an account.

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New Here ,
Dec 30, 2021 Dec 30, 2021

I am having the same problem - seems impossible to cacel a subscription. A not-so-subtle form of "white collar crime"!!!!

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New Here ,
Jan 12, 2022 Jan 12, 2022

I am also facing the same problem. Its like a Catch-22!!!!!

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Guest
Jul 07, 2022 Jul 07, 2022

Same problem, no solution from Adobe support so far!!!

They said they will manually close it from their side but after 1 month the account is still active.

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New Here ,
Apr 24, 2023 Apr 24, 2023

Try https://adobe.com/go/delete-account?sa_src=wm5 

 

That's the link their chatbot gave me. 

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Community Expert ,
Apr 24, 2023 Apr 24, 2023
LATEST

everyone here has teams or enterprise subscription (or they're posting in the wrong forum).  giving advice applicable to individual subscribers is usually unhelpful.

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