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How to delete unused profile?

Engaged ,
Dec 13, 2023 Dec 13, 2023

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I have two profiles with my Enterprise plan, one under my work email, one under my personal email (which I mistakenly set up because I didn't realize which plan I was signing into). 

 

I never use the free account, and I already have a separate photography plan that I pay for, separate from the company account. 

 

I've looked at all the support documents on how to delete an account, but I don't seem to have that option when I'm logged into the free plan. 

 

So, three profiles:

Personal photography plan (no changes, personal email)

Enterprise plan (no changes, paid for by my employer, employer email)

Enterprise plan free (I want to delete this one, personal email)

 

How do I delete it the free one? Do I need to contact my company's administrator?

 

Thanks.

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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Engaged ,
Jan 09, 2024 Jan 09, 2024

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Thanks, kglad. It wouldn't let me delete it, because the account is associated with an Enterprise account. I contacted the administrator. 

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment &plan>

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Nope, the option to delete is not there

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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@Ron246170455ywz 

 

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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