How to Deploy the Adobe Remote Update Manager (RUM) on Machines Where it is Missing?

[JuliusPIV]

We have thousands machines deployed (both Windows & Mac) that do not have the Adobe Remote Update Manager (RUM) installed all Adobe apps were not installed using a custom package.

I've reviewed the Adobe article titled Use Adobe Remote Update Manager  (https://helpx.adobe.com/enterprise/using/using-remote-update-manager.html) and concerningly the article says:

• You cannot run RUM on a machine on which you have not previously deployed a package.
  This means that, if you download RUM from the Tools page on the Admin console (Packages > Tools), and run it without previously deploying any package on the machine where you are running RUM, you will get an error

What is the path forward to get the Adobe Remote Update Manager (RUM) installed & functional on machines with existing installs of Adobe products that were not installed using a custom package but public facing installers?

Key points & Requirements:

• All Adobe products are all working fine so far on those machines
• We do not want to & cannot interrupt the user by:
  • displaying prompts, and/or
  • forcing restarts, and/or
  • uninstalling and reinstalling Adobe apps
• We have a mix of individual apps and Creative Cloud apps

Many thanks

[Anshul_Nautiyal]

Hi there,

Sorry to hear you're having trouble.

We are checking on this and will update you as soon as possible.

Thanks for your patience.

Regards,

A.N

[Bani Verma · Accepted solution]

Hi there, 

As you mentioned, you cannot perform troubleshooting steps that may interrupt your user's work. Hence, I recommend contacting the support team for one-to-one support. Please open a case or start a chat from the Support tab in the Admin Console to contact support.

Hope this helps.
^BS