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How to disable or ignore updates of Creative Cloud Desktop app?

Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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we are looking into ways of disabling the popup that we get saying that creative cloud desktop app gives us to update, as even if users could update themselves our network security wouldn't allow it. we are fine with the version we use of the desktop. I don't understand why adobe has to make this so complicated, for our large network of users it's impossible for us to have those update automatically. 

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Admin console , Deploy and package apps , Manage account , What's New

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correct answers 2 Correct answers

Community Expert , Sep 22, 2023 Sep 22, 2023

Do you have self-service installs and updates disabled in the profiles in the Admin Console?

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Community Expert , Sep 26, 2023 Sep 26, 2023

The CC desktop app needs to maintain updates in order to facilitate sync, libraries, Adobe Fonts, etc.

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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Do you have self-service installs and updates disabled in the profiles in the Admin Console?

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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I don't have self-install enabled as our organization doesn't allow that, and updates are disabled in the profile in our admin console. problem is it ignores the updates for all the software except one, the Desktop app. the problem came from having to add fonts to our software and it doesn't like the fact that desktop app is not up to date so fonts don't install. 

 

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Gabriel29487908r14x_0-1695747920613.png

This is the only app that updates are being asked, why is that? my updates are disabled it's not that hard I don't want this to block me from use this app.

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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The CC desktop app needs to maintain updates in order to facilitate sync, libraries, Adobe Fonts, etc.

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Explorer ,
Oct 10, 2023 Oct 10, 2023

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This answer is 100% not helpful to the question, at all.

I'm completely aware that the app is requried "in order to facilitate sync, libraries, Adobe Fonts, etc."
I do not use the sync, the library, cloud Adobe Fonts, the cloud storage, group collaboration, etc. Many of us effectively do everything LOCAL, and have no need nor desire for these online connection features.
It's great (I guess) that auto-update exists for those that need to maintain such cross-server syncing, but it would also be great if you could the thing OFF and access the preference panel without having to update the app just to access the settings.

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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@thorn-neverwake 

 

you need to work through your plan administrator.

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Explorer ,
Dec 11, 2023 Dec 11, 2023

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It seems odd that you can't access any part of the CC app if you don't update. I want to log out of Acrobat on 1 PC (so I can run it on my 3rd PC), and can't find a way to do that.

 

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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your cc desktop app needs to be updated?

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Explorer ,
Dec 11, 2023 Dec 11, 2023

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Yes, it's asking me to update, but I don't have admin privileges. If I don't click update, I can't do anything other than quit.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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Explorer ,
Dec 11, 2023 Dec 11, 2023

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I can contact our admin, but they won't update it. They won't update until all security testing is done. That usually happens about a year after the software is released. (We just got CC2023.) Therefore, our software is never up-to-date. Rendering all features of the CC app unavailable to us.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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@EsJayKayToo Creative Cloud desktop is managed separately from the product releases. You need to keep your Creative Cloud desktop up to date to allow font/file syncing to continue.

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Explorer ,
Jan 02, 2024 Jan 02, 2024

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quote

@EsJayKayTooCreative Cloud desktop is managed separately from the product releases. You need to keep your Creative Cloud desktop up to date to allow font/file syncing to continue.


By @kevin stohlmeyer



I. Do. Not. Use. Font. Or. File. Syncing.

 

How is this so hard to understand?

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Community Expert ,
Jan 02, 2024 Jan 02, 2024

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@thorn-neverwake no need for the snark - and that reply was not sent to you. CC Desktop controls your app licensing and other aspects as well.

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Community Expert ,
Jan 02, 2024 Jan 02, 2024

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LATEST

@thorn-neverwake 

 

no one posting on this forum is an adobe employee.  if you want address adobe for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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it takes 1 year to test the cc desktop app?

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Explorer ,
Dec 11, 2023 Dec 11, 2023

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Our network admins test and manage security for hundreds of apps (for several thousand users). Compared to other applications, Creative Cloud users represent a very small percentage of staff.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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you could post a suggestion to adobe (which might gain traction in the coming years).  

 

use the desktop app ideas forum.

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