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csscms
Legend
August 12, 2013
Answered

How to get creative cloud to "see" apps installed by Creative Cloud Packager

  • August 12, 2013
  • 3 replies
  • 5953 views

Hi There,

We're in the process of migrating to Creative Cloud and have worked out how to avoid downloading and installing each machine separately - Creative Cloud Packager.

We've made a test install and while the Creative Cloud Packager has worked great, we've noticed that the Creative Cloud app doesn't recognize that any of the apps installed by Creative Cloud Packager are actually installed - we're just seeing the apps listed with big install buttons next to them. Presumably this means that we can't run any updates for these apps either?

We can launch and use the apps so obviously Creative Cloud is seeing the licenses but how to we get Creative Cloud to recognize that apps are installed?

Any pointers in the right direction would be much appreciated.

Cheers

Ben

This topic has been closed for replies.
Correct answer csscms

Thanks for that but we just solved it!

We changed "Default location..." to the /Applications directory and now Creative Cloud can see and update all the apps.

Cheers

3 replies

AE-FTW
AE-FTW
Inspiring
September 4, 2015

I installed my CC 2015 Apps on a brand new PC all individually via the Creative Cloud (not a packager of any type). For a few weeks all my apps were visible in the Creative Cloud desktop app but one day things changed and all but two disappeared (Lightroom CC 2015 and Acrobat Pro DC).

Changing my CC preferences to English North America revealed them (without a restart of Creative Cloud) once again, including the Previous Versions (Flash V6 and Bridge CC). I'm not sure why some apps are English International and some are North America. Nor do I know why Creative Cloud changed languages by itself to hide them. This might explain why I've been constantly (daily) asked to Sign In and re-register my apps of late though.

Hope it is fixed now that I'm in North American English mode (despite wanting International English here in Australia).

Thanks for the thread folks.

hashlee05
hashlee05
Participant
August 22, 2015

The language switch (from North America to International) worked for me as well. Thank you!

C
csscmsAuthor
Legend
August 14, 2013

Is anyone else having this issue or are we doing something wrong?

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
August 15, 2013

Hi csscms,

The language in which you installed the software should resemble the install language in CC desktop.

If you have installed the software in English then the CC desktop install language for app should be set to English.

To check the CC desktop language please launch CC desktop/Preferences/Apps/ and check for Apps language.

Regards,

Romit Sinha

    C
    csscmsAuthorCorrect answer
    Legend
    August 15, 2013

    Thanks for that but we just solved it!

    We changed "Default location..." to the /Applications directory and now Creative Cloud can see and update all the apps.

    Cheers

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