How to make user as admin support only to be able to user adobe support and not work on licenses
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You can give admin access to your added users from the administrators section under user tab on the admin console.
Once you have selected the user, admin console will give you options to choose what type of admin rights do you want to assign. You can just select support admin and that should take care of your issue.
For mroe details, please refer https://helpx.adobe.com/enterprise/using/admin-roles.html