Skip to main content
IDA-Stephanie
IDA-Stephanie
Participating Frequently
May 11, 2015
Answered

How to Remove the "Sign In Required" that launches after install?

  • May 11, 2015
  • 5 replies
  • 485026 views

Hello,

Is there a Registry key change or a feature I can turn off that will remove the "Sign In Required" when you launch the Pro DC after install? If so, what is the key or where can I make this change. Or will entering a licences key on install cause this not to appear. Right now I'm waiting for a license key and have been testing this with the trial version for our enterprise.

    This topic has been closed for replies.
    Correct answer bw_bloodletter

    Hi bw_bloodletter,

    What type of environment you have. Is it Citrix or imaged OS environment?

    Let us know about your environment so that we can help you better.

    Regards,

    Tariq Dar.


    My machine is Windows 7 Enterprise.  It was not imaged.

    The issue happened again this morning.  I ran the following (with our serial) from an elevated command prompt and it worked.

    adobe_prtk --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --regsuppress=ss

    I have no idea what causes it.  I have no idea when it will happen again.


    The rest of our users workstations are imaged using System Center, but it is done properly:

    - SysPrep, Generalize is run before the image is deployed.

    - The images do NOT have Acrobat on them - Acrobat is deployed after the machine/OS is deployed to the user. (Only to the users who are licensed for it get it, so it's not in our base image.)

    5 replies

    S
    selam_9396
    Participant
    September 6, 2024

    make me a daily planner

     

     

    J
    jstedl
    Participant
    January 3, 2018

    Huge pain and would cost us a lot more then it use to, we are switching to GIMP, problem solved!!

      C
      charleyhankins3
      Known Participant
      November 22, 2017

      Adobe Creative Suite 6 applications unexpectedly revert to trial mode

      ^ This worked for me.

      K
      kingitsc85
      Participant
      April 29, 2016

      To elaborate on the OP:

      I am installing Acrobat DC Standard and Acrobat DC Pro volume, using the media and the serial numbers provided in my Adobe portal. Even when inputting a serial number during the install, the Adobe ID "sign in" box pops up saying it needs my Adobe ID to activate, when the program is launched. If I do not sign in or cancel the dialog, the program will exit.

      Solution: (Assumes that Acrobat DC is installed and you are now facing the Adobe ID "sign in" pop up)

      I went to my Adobe licensing portal, clicked "Licenses" and "Downloads". It lists all licensed software downloads. At the very bottom, there is an item called "PROVISIONING TOOLKIT". Click it. Then download "Adobe Provisioning Toolkit, Enterprise Edition 9.0 for Windows" (there is also a mac version). It should extract to one file, adobe_prtk.exe. Run CMD as administrator. Navigate to the directory where adobe_prtk.exe resides. Run the following command:

      adobe_prtk --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxxxxxxxxxxxxxxxxxxxxxx --regsuppress=ss

      LEID = Find here if you have a different product than Acrobat DC Std/Pro

      Serial = Your 24-digit serial number without dashes ( - )

      Now launch Acrobat DC and you will not be asked to sign in, but the product will be activated.

        T
        tmull305
        Participant
        March 12, 2021

        It appears this work-around no longer works for Acrobat Standard 2020. Return Code = 14, even when running prtk as administrator. Has anyone else had success with suppressing the Sign In screen with Acrobat Standard 2020?

        J
        Jesse5CCB
        Participant
        August 28, 2021

        It took me hours to figure out . . . if it makes anyone feel better.

         

        Unpack exe. Download the Adobe Customization Wizard. Open the msi package, enter S/N and click "Grant Offline Exception & Disable Registration." Configure other optional settings; Suppress reboot. Suppress EULA. Disable/Enable Online Services. Disable/Enable cloud connectors. ect. ect. Click Transform menu/Generate transform. Save transform file (mst). Click File menu/Save package (msi). Important: Granting Offline Exception seems to apply to the msi file, the transfer file is used during install to apply other settings. Keep both the saved msi and transfer file (mst) together. To install use either of the following methods.

         

        Method 1:

        Setup.exe /sAll

        and add the following line to setup.ini to bottom of [Product] section below languages.

        CmdLine=TRANSFORMS="AcroPro.mst"

        Method 2:

        msiexec /i AcroPro.msi TRANSFORMS="AcroPro.mst" /quiet

         

        Both install methods were successful for me.

         

        -Jesse

         

        S
        Adobe Employee
        Steve Cordero
        Adobe Employee
        May 11, 2015

        Services integration

        The link to the Preference Reference is the right place to look. It's updated regularly.

        IDA-Stephanie
        IDA-StephanieAuthor
        Participating Frequently
        May 11, 2015

        I have disabled all of these and still after I reinstall it, I still get the "Sign In Required". Anything else I can try?

        S
        Adobe Employee
        Steve Cordero
        Adobe Employee
        May 11, 2015

        If you are in a Trial then you need to apply a serial number or actually start the Trial but signing in with your Adobe ID.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices