How to use adobe internal update server to update adobe CC software version?

Forum|Forum|8 years ago
March 28, 2017
3 replies
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I have bulid up a adobe internal update server by ausst and make a AdobeUpdater.Overrides, I use CCP to creata a adobe cc package and integrated AdobeUpdater.Overrides。

But in the test, when I click "Update" at software , it will auto start Adobe Creative Cloud program it told me that has new version , but when I kick install ,it will connect to Adobe official server , not internal server ( because we do not allow unauthorized users to access the Internet), so that it stop at download interface and we can not do anything.

Pls help me what I can do can let adobe CC software update program connect to internal server?

Thanks

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Correct answer alisterblack

I think at this stage I would recommend opening a support ticket with our enterprise support team so that we can have a look at the logs.

Logs are noted here: Using the Adobe Update Server Setup Tool (AUSST)

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please Contact Customer Care

alisterblack

Inspiring

Is the overrrides file at the correct location on the client machine?

In Windows XP:

\Documents and Settings\All Users\Application Data\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

In Windows 7/Vista:

\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

\Program Files (x86)\Common Files\Adobe\UpdaterResources

In Mac OS X:

/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides

C

choij25764234Author

Inspiring

Yes，the overrrides file at the correct location

If I just install Indesign CS6 or Photoshop CS6, it can update smoothly; but if I install adobe CC (CC package create by CCP and integrated overrrides file），adobe CC software told me that I need to update Create Cloud version; Why adobe CC can not update Create Cloud version from internal server , and need to connect to adobe official server to update?

alisterblackCorrect answer

Inspiring

I think at this stage I would recommend opening a support ticket with our enterprise support team so that we can have a look at the logs.

Logs are noted here: Using the Adobe Update Server Setup Tool (AUSST)

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please Contact Customer Care

alisterblack

Inspiring

Hi,

If you are happy that the AUSST server is set up correctly (updates should have synched to your AUSST server) then the issue may be whether the client machines can see the server.

Check the Troubleshooting section at Using the Adobe Update Server Setup Tool (AUSST)

Particularly

"As a simple test to check that the web server is running correctly, check that the updaterfeed.xml files on the update server can be accessed from browsers on the client machines. Essentially, you need to ensure that the web server is working, independent of the Adobe Update Server Setup Tool."

C

choij25764234Author

Inspiring

Hi alisterblack

Thanks for your reply; web server is running correctly, because if I install indesign CS6 or PhotoShop CS6 or AI CS6 separately ,it can found and download update from internal server,and the client PC can access updaterfeed.xml, so I do not know why adobe CC need to connect adobe server to download new version adobe application