I am unable to sign in for work and i need help!!

Forum|Forum|3 years ago
September 14, 2022
2 replies
389 views

I have to download adobe premiere pro for work purposes but cannot sign in as when i enter the email address it sends a verification code to an email address i do not have access to. I dont want to have to sign in with my own personal account , start a free trial and end up paying.

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Rebecca26117739w7hyAuthor

Participant

The thank you message on adobe creative cloud detailing the plan that i chose wont close despite me trying to close the X in the top corner. I alos can't quit the app because the quit message shows up behind the thank you message which is very annoying. I checked all my confirmation emails for the plan and verified them just to see if that would help it go away but that doesnt seem to work

Abambo

Community Expert

Please post a screenshot of the troubled screen.

ABAMBO | Hard- and Software Engineer | Photographer

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Test Screen Name

Legend

Why don't you have access to your own email address? That doesn't really make sense, the Adobe ID is supposed to be yours alone.

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Rebecca26117739w7hyAuthor

Participant

Sorry I must've phrased it incorrectly. I meant when it asks for my email, I type it in but because I'm using from a new device, sends a verification code to an email I don't have access to.

Abambo

Community Expert

There is no solution for that without having access to your e-mails. That's the aim of the 2-Factor authorization.

You should have configured your account to send the verification code as a text message to your phone, or you should have used the verification app from Adobe. You could also have entered a secondary e-mail address. But for all this, you absolutely need access to your e-mail account.

ABAMBO | Hard- and Software Engineer | Photographer

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