Hey guys, I bought the Adobe for Enterprise 2 weeks ago for a college class, and I got a yearly subscription through my college bookstore. The thing is, when I downloaded Adobe Creative to my computer, for some reason it tells me that I only have a 7 day free trial, but I paid for the whole thing. I want to call them to sort this out, but I wanted to know if I did something wrong in the process.
Thank you for reaching out. I’ve checked and can confirm that you have an active Enterprise contract associated with the Adobe ID you used to post this query.
Please try logging in to https://adobe.ly/4p64Z1Y and select Work or School Account in the profile chooser when prompted. Let us know if you can see any active plan listed there.
Additionally, could you let us know which device you’re using this subscription on — your personal computer or a lab/school computer? Please note that you’ve been assigned a Shared Device License by your admin, which will only work on lab or school machines. You can refer to this guide for more details: https://adobe.ly/4gby7AY
I hope this helps. Please let us know if you need any further assistance.
1
Reply
AdChoices