I can not reach adobe in any way

Forum|Forum|3 years ago
December 12, 2022
3 replies
1153 views

Hi, Adobe is not repsonding to my email, their phone in my location is inactive and the chat option does not even appear. They just keep sending me emails that the invoice payment did not work (which i want to contact them about). Is there any was I could receive any form of basic customer service from this company?

Troubleshooting

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Abambo

Community Expert

Hi, Adobe is not repsonding to my email, their phone in my location is inactive and the chat option does not even appear.

By @maja26782573dxj0

Change your browser. If you have a Teams or an Enterprise subscription, use the admin console (https://adminconsole.adobe.com/support) to contact support.

If you have an individual subscription: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Moreover, with the individual subscription, you can check your account at https://account.adobe.com and update your payment method. Update credit card and billing address

ABAMBO | Hard- and Software Engineer | Photographer

M

maja26782573dxj0Author

Participating Frequently

I have a teams subscription. I tried different browsers - i do not have the chat option on any. It seems i can't contact support - the calendar booking is also not working and the phone in my region (Denmark) is mute.

Abambo

Community Expert

I won't check the phones like calling myself as I have multiple times with chat support when people say chat is unresponsive. The admin console should show you a phone number and a time slice where you can contact Adobe via phone.

If you use something like AdBlock, disable that for adobe.com. If you do not see the chat button, you may use a tablet or your phone.

For your convenience, I have added the link to the Adobe Teams/Enterprise support phone numbers:

Enterprise&Teams Phone numbers

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

if you have an teams or enterprise account you shoule use your admin console: open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

M

maja26782573dxj0Author

Participating Frequently

the thing is that there is no chat option, i followed this path mulitple times - i don't know if that is because of the region or what is the reason but there is no chat... as to expert sessions, the button is there but after i click on it it just shows that all times are busy and doesn't allow me to switch to next month