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Slemily
Participant
July 16, 2023
Answered

I can't erase my account??

  • July 16, 2023
  • 2 replies
  • 358 views

Kind of panicking right now since I no longer want creative cloud and i find NO WHERE where I can delete my monthly payment through my teams account?` I cannot afford this anymore adn I have searched for two weeks on how to erase this.   HELP
I login to my admin console, click the plan where I can see "Your plan" and the list of programs but NO "manage account" that will take me to the delete option, only "view all apps and services".   
I am behind with payment by 7 days now.
please help!

This topic has been closed for replies.
Correct answer SuJoshi

@Slemily I am unable to find any Individual licenses under your account. There is one Teams license that has been canceled.

2 replies

I
iCharles
Legend
July 24, 2023

Hi @Slemily ,

 

Regarding cancellation of plans, you would have to contact support by raising a ticket. Please navigate to the support tab in the Admin Console.

 

Hope this helps!

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
July 24, 2023

@Slemily I am unable to find any Individual licenses under your account. There is one Teams license that has been canceled.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 16, 2023

contact your administrator.

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