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i dont understand RUM - Remote Update Manager

New Here ,
Feb 15, 2024 Feb 15, 2024

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Hey folks,

i dont get the mechanics of RUM, to be honest. We dont have AUSST (anymore), we use Adobe Server directly. When using RUM in most cases it only updates Acrobat but not all the other apps.

e. g:

Photoshop 2021 is installed with Version 22.5.7.859

The latest Version for Photoshop is 22.5.x is 22.5.9

Why is RUM not updating to the latest available 22.5.x version, and of course all the other apps?

 

it doesnt matter if i am using the RUM Version 2.6.0.3 on the client, or the new Version 3.1.0.3 from a remote share. HUM.dll on Client is Version 6.1.0.587 - The result is always the same:

No updates found in HUM reponse
02/15/24 17:40:05:781 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 17876 | No new applicable Updates. Seems like all products are up-to-date.

 

I dont know why deploying updates for Adobe Programs is so complicated. I wasted 2 days of my lifetime getting AUSST running and using RUM, just to get back to the old RUM way.

 

Any help would be appreciated.

Regards

Peter

TOPICS
Deploy and package apps , Enterprise , Troubleshooting

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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@StiftungICP As for RUM - perhaps this page will help: https://helpx.adobe.com/enterprise/using/using-remote-update-manager.html

Regarding the version - 22.2 is the last available public version that Adobe still supports (due to 3D capabilities). There are no other updates available unless you had the installer downloaded prior to discontinuation.

There is no means to recover the 22.7 or 22.9 update installers any more.

Same applies to the other 2021 apps - if you did not have the updates downloaded prior, they wont be available to you now.

Adobe officially only supports current (25.5) +1 year back (24.x)

 

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