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yusuf_9197
Participant
November 7, 2024
Answered

I forgot my username and password

  • November 7, 2024
  • 1 reply
  • 311 views

The company I work for purchased Adobe Document Cloud Pro for YERO Internatıonal Education, but now we cannot find the username and password. I only have the credit card payment receipt. Is it possible to recover the username and password with this information?

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Correct answer Anshul_Nautiyal

Hi @yusuf_9197,

Thank you for reaching out.  Could you confirm the type of Adobe Document Cloud Pro subscription your organization purchased?

  • Enterprise or Teams Subscription: Please contact your organization’s system administrator. They can access the Admin Console to reset usernames, passwords, or reassign licenses as needed.

  • Individual Subscription: If it’s an individual plan, please reach out to Adobe Support with your payment receipt and billing details for account recovery. Please click here. 

Let us know if we can assist further.

 

Regards,

^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
November 7, 2024

Hi @yusuf_9197,

Thank you for reaching out.  Could you confirm the type of Adobe Document Cloud Pro subscription your organization purchased?

  • Enterprise or Teams Subscription: Please contact your organization’s system administrator. They can access the Admin Console to reset usernames, passwords, or reassign licenses as needed.

  • Individual Subscription: If it’s an individual plan, please reach out to Adobe Support with your payment receipt and billing details for account recovery. Please click here. 

Let us know if we can assist further.

 

Regards,

^AN

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