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I have a Creative Cloud for Team membership, but I am unable to contact chat support

New Here ,
Mar 20, 2020 Mar 20, 2020

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Imposible connect. How and when to do it?

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Adobe Employee , Mar 20, 2020 Mar 20, 2020

Carlosj92535207, I am sorry you are unable to contact our chat support team at https://helpx.adobe.com/contact.html.  I do see that you have a Creative Cloud for Team membership.  Our chat support team at https://helpx.adobe.com/contact.html primarily helps individual users.  It is likely that the restrictions applied to the computer, by the organization you work for, is blocking your ability to establish a successful chat session.

 

For Teams and Enterprise memberships see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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Carlosj92535207, I am sorry you are unable to contact our chat support team at https://helpx.adobe.com/contact.html.  I do see that you have a Creative Cloud for Team membership.  Our chat support team at https://helpx.adobe.com/contact.html primarily helps individual users.  It is likely that the restrictions applied to the computer, by the organization you work for, is blocking your ability to establish a successful chat session.

 

For Teams and Enterprise memberships see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html for information on how you can open a support case and schedule a time to meet with an Expert.

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