I have a user whose account was disabled for some reason...

[LMSZ]

I manage the Adobe accounts for a school and one of our remote teacher's account has been disabled. Does anyone know how to reenable it? I tried just creating a new email address for him but he's still getting signed out. 

Any help would be greatly appreciated!!

[Abambo]

I suppose that by this time you contacted Adobe support on this via the admin console?

A new e-mail means a new Adobe ID, and that should work.

[LMSZ]

Thanks for your help. I have tried a new email but the user is getting signed out for some reason. There is no way to contact support other than that phone number on the on the admin page. I guess I'll try calling again today.  

[Test Screen Name]

If you have an enterprise license, and if you have access to the Admin console, and you have a support admin account, then you can use the Admin console to raise a support case. If you have an enterprise account, you need to get the other two things. https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

[LMSZ]

I think we're getting closer to sorting this out thanks to your help. 

I am listed as a profile admin, not a system admin. It seems that, as a profile admin, the only access I have to support is that phone number.  The problem is, no one in our organization has system admin privileges.

I have contacted the (former) employee that set this up and I'm going to see if he has a contact with ADobe that might be able to provide system admin privileges.