I have a user whose account was disabled for some reason...

Forum|Forum|4 years ago
February 2, 2022
2 replies
1241 views

I manage the Adobe accounts for a school and one of our remote teacher's account has been disabled. Does anyone know how to reenable it? I tried just creating a new email address for him but he's still getting signed out.

Any help would be greatly appreciated!!

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T

Test Screen Name

Legend

If you have an enterprise license, and if you have access to the Admin console, and you have a support admin account, then you can use the Admin console to raise a support case. If you have an enterprise account, you need to get the other two things. https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

L

LMSZAuthor

Participating Frequently

I think we're getting closer to sorting this out thanks to your help.

I am listed as a profile admin, not a system admin. It seems that, as a profile admin, the only access I have to support is that phone number. The problem is, no one in our organization has system admin privileges.

I have contacted the (former) employee that set this up and I'm going to see if he has a contact with ADobe that might be able to provide system admin privileges.

Abambo

Community Expert

I suppose that by this time you contacted Adobe support on this via the admin console?

A new e-mail means a new Adobe ID, and that should work.

ABAMBO | Hard- and Software Engineer | Photographer

L

LMSZAuthor

Participating Frequently

Thanks for your help. I have tried a new email but the user is getting signed out for some reason. There is no way to contact support other than that phone number on the on the admin page. I guess I'll try calling again today.

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