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IDA-Stephanie
Participating Frequently
December 16, 2014
Question

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard.Online Services and Features Issues

  • December 16, 2014
  • 4 replies
  • 630 views

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard. But something is blocking it from opening the software, it just flickers the windows explorer, if I uncheck all the settings for the Online Services and Features it lets me open it but i can't skip the registration screen. Has something changed with this version of 11.0.10?

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4 replies

YayILikePie
Participating Frequently
May 8, 2015

I think I found a fix for the issue.

Since you're using the Adobe Customization Wizard, you have access to the direct editor as well.

WIthin the Direct Editor, go to Property, and change the two properties' values.

REGISTRATION_SUPPRESS - YES

Registration - Yes

Besides that, make whatever other changes you want for your standard configurations and generate the transform.

Uninstall the malfunctioning Adobe Acrobat installation, and reinstall using the newly generated transform.

In my testing, it seems to fix the issue with the registration screen loop.

YayILikePie
Participating Frequently
May 7, 2015

Having the same problem here. Even if not creating an AIP, and instead doing a standard install of AcroPro.msi and patching with 11.0.10's msp, it'll result in a registration loop that can't be skipped.

Applying an Adobe ID allows for getting through the screen, but obviously, in an enterprise environment, that's not ideal.

This issue was something that I experienced with 11.0.07, and it went away with 11.0.08 and 11.0.09, but seems to have returned with 11.0.10.

Previously, I was able to get around the issue by clearing out some files from the Common Files\Adobe directory, particularly Adobe PCD and SLCache, as well as including the Adobe regids stored in ProgramData,but that fix no longer works with this latest version.

If REGISTRATION_SUPPRESS is set to YES, the result is Acrobat closing and opening in a loop, since it can't get through the registration screen.

I'm currently investigating for a registry key that might possibly applied to circumvent this issue, but I haven't found one yet.

For Adobe Acrobat 8, it used to be stored in the following two places, per Prompted to register repeatedly | Acrobat 8 | Windows

     32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\AdobeViewer

     64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\8.0\AdobeViewer

However, the registry structure seems to have changed since then.

December 16, 2014

Perhaps AIP is corrupt??  Did you try recreating the AIP? 

Jeffrey_A_Wright
Community Manager
Community Manager
December 16, 2014

Moving this discussion to the Enterprise Deployment (Acrobat and Reader) forum.