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curtisk30437860
Participant
May 24, 2021
Question

I KEEP GETTING BILLED FOR AFTER EFFECTS

  • May 24, 2021
  • 1 reply
  • 220 views

Hi there, wondering if anyone can help me. I have cancelled my monthly subscription for After Effect and don't have it on my Cloud yet still being billed monthly for the product? Is there something I'm missing here? 

 

Cheers, Curtis.

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1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
May 24, 2021

Hello,

It seems that you have some Individual licenses under the same account for which you might be getting charged. I would request you to contact the support team by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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