Hi there, wondering if anyone can help me. I have cancelled my monthly subscription for After Effect and don't have it on my Cloud yet still being billed monthly for the product? Is there something I'm missing here?
It seems that you have some Individual licenses under the same account for which you might be getting charged. I would request you to contact the support team by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.