I'm unable to cancel my free trial

Question

I got a free trial of Creative Cloud All Apps and I'd like to cancel the plan. When I follow the steps listed in the help link (https://helpx.adobe.com/account-billing-next/manage-plan/cancel-plan/cancel-trial-subscription.html), I get stuck on step 2. There should be a Manage plan option under plans, but the webpage says I have no paid plans. And yet the blue bar says I have a 14 day free trial. I'm really trying to cancel this free trial ASAP. Can anyone help me?

Bani Verma · Accepted Answer

When should I expect that? Do I need to reach out to someone? If so, how do I do that?

Hi there,

Sorry to hear that you are having trouble canceling your Creative Cloud Teams trial.

Please try the steps shared in the following help document to cancel the trial. If it still doesn't work, then please go to the 'Support Tab' in the Adobe Admin Console and start a chat with the support team to get help.

Thanks,
^BS

Shivangi_Gupta · Answer

Hi @adventurous_Raindrop2132,Thanks for waiting. I looked into your account details and found that you do not have any active individual plan subscribed to your account. However there is a team's license associated with this account. I'm moving this thread to the Enterprise & teams community for further discussion.^Shivangi

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