I'm the IT management guy from a large company, and we are using adobe ID to manage the license of PS and Adobe product, using user's company email address.
The problem is that I have assigned the product to user, but no following management is available. For example, is the user leaving the company, is he move to another position and no longer need to use adobe product?
One possible way is to check every account's last log time, if one account hasn't logged in for like one month, we are reasonable to believe that this guy does not use Adobe product any longer.
Do you have this interface or function to check such result? We only need to check specific set of users that is managed by me.
For your usecase, I'm thinking that since you're a large org, maybe you'll get better results using Enterprise IDs or Federated IDs/SSO. Infact, if you use SSO, you can link user management to your IdP, so that as users leave your org or change groups, the Directory changes can reflect in the user and group assignments in the Adobe Admin Console. See https://helpx.adobe.com/enterprise/using/set-up-identity.html
Would like to have logs for user access, license changes, etc.
Month ago Adobe removed a service from our product without notification, a log would allow Admins to see that the change happened with out visual inspection of each product. Also if other Admins made changes. Instead we had 100s of users contacting our service desk because the service stopped working.
Agreed - My organization has the same problem and agree this seems to be a way to keep users on subscription versus letting companies decide on when a license is not being used. There used to be away of running a report on user usage and last login time. I cannot find it anywhere and is causing major issues with contract and payment approvals within my company. This is so bad I have decide to remove my company from all Adobe products. what a shame
Yes, this feature may be a tough sell to Adobe's decision makers. However, your statement is an argument in favour of doing it. A shame the relevant people will never see this discussion.
I think adobe is afraid to facilitate the possibility for us system administrators to see who uses adobe. They are mostly profited by the fact that they collect license money from phantom users. The alternative is to look around for something else. Being too greedy can be punishing.
@sveinb12303114 try and convince an IT security professional that a third-party cloud based service should have access to local users hardware/account information. You won't get very far. It's not Adobe being greedy - it's common sense. There are many other local server solutions that can track these types of requests internally without needing a cloud/external solution. Flexera is a great option.
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