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I need to check the last login time of users

New Here ,
Mar 19, 2020 Mar 19, 2020

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I'm the IT management guy from a large company, and we are using adobe ID to manage the license of PS and Adobe product, using user's company email address.

 

The problem is that I have assigned the product to user, but no following management is available. For example, is the user leaving the company, is he move to another position and no longer need to use adobe product?

 

One possible way is to check every account's last log time, if one account hasn't logged in for like one month, we are reasonable to believe that this guy does not use Adobe product any longer.

 

Do you have this interface or function to check such result? We only need to check specific set of users that is managed by me.

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Admin console , Licensing , Manage account

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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Hello,
Unfortunately, we do not have any such feature to check the user login logs.
Thanks,
Nikhil Gupta

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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Is this feature on any future roadmap?  It seems fairly basic and incredibly useful for IT managers.

 

Thanks

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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For your usecase, I'm thinking that since you're a large org, maybe you'll get better results using Enterprise IDs or Federated IDs/SSO. Infact, if you use SSO, you can link user management to your IdP, so that as users leave your org or change groups, the Directory changes  can reflect in the user and group assignments in the Adobe Admin Console. See https://helpx.adobe.com/enterprise/using/set-up-identity.html

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New Here ,
Mar 31, 2021 Mar 31, 2021

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This solution does not answer the question.

Would like to have logs for user access, license changes, etc.

Month ago Adobe removed a service from our product without notification, a log would allow Admins to see that the change happened with out visual inspection of each product.  Also if other Admins made changes.  Instead we had 100s of users contacting our service desk because the service stopped working.

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New Here ,
Aug 19, 2021 Aug 19, 2021

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I've been looking for this 'feature" myself.

 

The lack of insight into whether our subscriptions are being used (and how) appears to be an intentional obfuscation by Adobe.

If we had that information we could de-activate unused subs = fewer subs = >$-Adobe

It's not as if they don't have activity logs, they just won't won't share.

 

Dissapointing

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Agreed - My organization has the same problem and agree this seems to be a way to keep users on subscription versus letting companies decide on when a license is not being used. There used to be away of running a report on user usage and last login time. I cannot find it anywhere and is causing major issues with contract and payment approvals within my company. This is so bad I have decide to remove my company from all Adobe products. what a shame

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LEGEND ,
Jan 08, 2022 Jan 08, 2022

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Yes, this feature may be a tough sell to Adobe's decision makers. However, your statement is an argument in favour of doing it. A shame the relevant people will never see this discussion.

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