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So we have this issue where a user tries to combine word files (docx) to PDF and they just get an "unidentified error". When they are using their home computer it works fine, but the office computer it doesn't. So we replaced and gave them a brand NEW office computer, but the problem persists. This older lady, the executive assistant to the CEO keeps pressing this issue, but I can't seem to find support for it. I posted on this forum and I just got a bunch of "me too!" replies.
I'm trying to find out how to open an OFFICIAL case with Adobe support. Every time I try it takes me to that virtual assistant bot in the lower right corner, and I step through it but it always comes back with:
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