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Fabio5E69
Participant
November 19, 2020
Answered

I no longer have my offer plan and i don't know why!

  • November 19, 2020
  • 6 replies
  • 10883 views

Hi! 1-2 months ago through an offer for university students maded by the collaboration between Adobe, Privo and National Geographic, if I had registered I would have had all the adobe apps for free for 2 years (perfect until the end of my studies), today by opening Creative Cloud not I have more access to this offer and now I have to pay, i want to know the reason, somoene could help me please?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I've read that some people with similar Privo offer received another email where they need to enter payment information to get access to the Creative Cloud plan. It won't be charged, though.

    I didn't get the email. Does anyone here get it?


    Walid and Adhit, you will both also want to contact Privo as there is no membership assigned to the account you used to post to this public discussion forum.

     

    For future viewers of this discussion, Privo needs to provide you access to the Creative Cloud memberships that they are providing.  Contacting Adobe's support team or posting to our public discussion forum will not help you gain access to the membership provided by Privo.

    6 replies

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    Timothy5CD2
    Participant
    December 6, 2020

    Hi, kurang lebih 1 bulan lalu aku mengalami masalah yang sama dan membuat tread di komunitas ini. Namun aku mendapatkan solusi dari temanku yang juga mendapatkan akses gratis. Masalah datang karena disebabkan tidak mengikuti secara aktif/tidak melanjutkan kursus yang sudah diberikan Adobe. Namun, solusi itu datang ketika privo memberikan informasi apabila lisensi enterprise inactived kita harus membayar 1$ dengan menggunakan metode pembayaran yang telah disediakan. Pembayaran tersebut berfungsi untuk mengaktifkan kembali lisensi tersebut. Caranya adalah buka kembali kotak masuk Privo yang berisi pesan verifikasi, lalu klik link verifikasi tersebut, setelah itu Privo akan memberitahu bahwa lisensi inactived. Setelah melakukan pembayaran, anda akan mendapatkan pesan selamat datang persis saat anda mendapatkan lisensi di pendaftaran awal. Semoga dengan pengalaman aku bisa membantumu. Satu lagi hal penting yang perlu kamu lakukan, yaitu menyelesaikan kursus yang sudah diberikan Adobe. Sekarang aku baru saja menyelesaikannya dan mendapatkan sertifikat. Segera aktifkan kembali aksesmu kawan. Good Luck!

    T
    Timothy5CD2
    Participant
    December 6, 2020

    Hi, about 1 month ago I encountered the same problem and made a mark in this community. But I got a solution from my friend who also got free access. The problem comes because they don't actively participate / don't continue the courses that Adobe has provided. However, the solution came when Privo provided information on company permits that were not active, we had to pay $ 1 using the payment method provided. This payment serves to reactivate the license. The trick is to reopen Privo's inbox which contains the lever message, then click the lever link, after which Privo will notify you that the license is inactive. After making a payment, you will get a welcome message exactly when you get your license at initial registration. Hopefully with experience I can help you. One more important thing you need to do, is complete the course that Adobe has given you. Now I just finished and got a certificate. Immediately reactivate your access, friends. Good luck!

    W
    WimGenesis
    Participant
    January 15, 2021

    Hi, I have tried to pay the $1 and my account still have no apps assigned, why? Can someone help? I have sent any emails to support@privo.com also but nobody replied.

    A
    Arturo Mechan
    Participant
    November 19, 2020

    we have same problem

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    Test Screen Name
    Legend
    November 20, 2020

    I wonder if there was some obligation (mentioned in the screen shot) to register for something or deliver work ("active participation") and the first check has just been done; and some people haven't turned in work or filled a form or jumped up and down. So, I have no idea what might constitute "active participation".

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    November 23, 2020

    I've read that some people with similar Privo offer received another email where they need to enter payment information to get access to the Creative Cloud plan. It won't be charged, though.

    I didn't get the email. Does anyone here get it?


    Walid and Adhit, you will both also want to contact Privo as there is no membership assigned to the account you used to post to this public discussion forum.

     

    For future viewers of this discussion, Privo needs to provide you access to the Creative Cloud memberships that they are providing.  Contacting Adobe's support team or posting to our public discussion forum will not help you gain access to the membership provided by Privo.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      November 19, 2020

      Fabio, Fatih, and Walid, I reviewed your e-mail addresses and none of them have a Creative Cloud membership assigned to them.  This does seem to be a trend as there have been other people who also have not been assigned their membership from Privo.  Please contact whoever is managing the Creative Cloud membership to verify the login information. If they are unsure of how to assign a membership, then please refer them to https://helpx.adobe.com/enterprise/using/admin-console.html#Users.

        W
        Walid5C0B
        Participant
        November 20, 2020

        Your Adobe account will use    username@ ngs.privo.com

        Previously, it works well.

        I don't know Now doesn't work

        W
        Walid5C0B
        Participant
        November 19, 2020

        Same problem : (

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        November 19, 2020

        Try the steps mentioned in the following link
        https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
        If it doesn't work, then you need to contact support.
        Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
        https://helpx.adobe.com/contact.html
        Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
        Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

        -Manan
          F
          Fatih5CEF
          Participant
          November 19, 2020

          we have same problem

            F
            Fatih5CEF
            Participant
            November 19, 2020

            I have claim adobe for 2 years free on national georaphic and now having trouble to open the apps. the notification say my subscription is ended, but why? in case i get 2 years free and the problem say I have to contact adminitrator (privo). anyone who have a same problem?

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