I pay for Adobe CC using the Student plan. I payed for this month but I can't access the apps.

Question

Hi there!I attend a University online, and I pay for Adobe Creative Cloud using that plan that gives you 60% off for all Adobe products. I can confirm that the automatic transaction went through for this month, but, for an unknown reason, all of the products on the Cloud say "Start Trial."I haven't been able to get an answer anywhere online, and I'm unsure what I can do. I also tried using the four methods suggested by this page: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html but no luck.Any suggestions on what I should do?

John T Smith · Answer

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded