Skip to main content
F
fnordware
Inspiring
February 25, 2020
Answered

Illustrator 2020 package broken

  • February 25, 2020
  • 1 reply
  • 1295 views

I'm trying to create a package for Illustrator using the standard web interface for a team. The package is made, I download it, and it launches in the Mac OS Installer program. But when I actually run the installation it takes forever and Illustrator never appears.

 

I've made packages for earlier versions of Illustrator and the other 2020 Adobe apps, and they work as expected.

This topic has been closed for replies.
Correct answer fnordware

Thanks for the info. I checked the logs and saw a vareity of strange errors. I think my package got corrupted somewhere along the way. I re-made it and all is good now. False alarm!

1 reply

alisterblack
alisterblack
Inspiring
February 27, 2020

Hi,

 

First step would be to check that you meet the system requirements for this version of Illustrator.

https://helpx.adobe.com/uk/illustrator/system-requirements.html

 

The next step would be to check the logs which will help us narrow down where an issue might be occurring.

https://helpx.adobe.com/enterprise/package/help/troubleshoot-install-uninstall-errors-ccp.html

 

 

    F
    fnordwareAuthorCorrect answer
    Inspiring
    February 27, 2020

    Thanks for the info. I checked the logs and saw a vareity of strange errors. I think my package got corrupted somewhere along the way. I re-made it and all is good now. False alarm!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices