impossible d'assigner des utilisateurs à Creative Cloud

Forum|Forum|3 years ago
January 30, 2023
3 replies
768 views

Bonjour,
malgré un abonnement à Creative Cloud prépayé et à jour (compte Business, jusqu'à décembre 2023), il semblerai qu'il y ai un très gros bug chez vous. En effet après plusieurs appels, personne n'a sû trouver d'où provient le problème.

Nous avons 6 licenses Creative Cloud et des utilisateurs. Tous les utilisateurs sont dissociés, IMPOSSIBLE de les assigner à nouveau. Notre studio est à l'arrêt, en bidouille avec des comptes étudiants depuis 1 semaine maintenant, et personne ne nous rappelle, personne ne nous tiens au courant.

Apparemment plusieurs agences ont appellé l'assistance et rencontrent le même soucis. Pourtant sur twitter nous ne trouvons aucun signe de detresse, je commence à croire que nous sommes un cas très isolé et que personne ne semble vouloir nous tenir informé, ou alors Adobe est vraiment en train de subir une attaque ?

Quelqu'un rencontre-t-il le même soucis ?

This topic has been closed for replies.

Correct answer Kevin Stohlmeyer

As an Enterprise or Teams account holder, you have different (better) methods to contact Adobe directly that public users do not. Go to your Admin Console, and choose the Support tab. From there you can setup a 1:1 chat, an expert session (scheduled) or send a P1 ticket direct to Adobe.

That is your best and only method to get this resolved. The community forum are volunteer, user to user posts that sometimes and Adobe employee may view, but not a direct way to escalate with Adobe.

kglad

Community Expert

you can try raising the attention of adobe on twitter

tweet @AdobeCare

S

Soly A la UneAuthor

Participating Frequently

We did it, they can't do anything and redirect us to the adobe support (again). There's a huge, real problem

Kevin Stohlmeyer

Correct answer

Community Expert

As an Enterprise or Teams account holder, you have different (better) methods to contact Adobe directly that public users do not. Go to your Admin Console, and choose the Support tab. From there you can setup a 1:1 chat, an expert session (scheduled) or send a P1 ticket direct to Adobe.

That is your best and only method to get this resolved. The community forum are volunteer, user to user posts that sometimes and Adobe employee may view, but not a direct way to escalate with Adobe.

Kevin Stohlmeyer

Community Expert

Hi @Soly A la Une no one is "under attack". Who have you been contacting?

If you have a teams account as @kglad stated you can contact support through a chat, submitting a ticket or there should be a direct phone listed for emergencies.

What happens when you assign users in your Admin console?

S

Soly A la UneAuthor

Participating Frequently

Hi, nothing happens. It says 0 user on 6. We had the online support, we had the telephone support. Nothing changes since last week. Actually Adobe Customer Care sent us an email yesterday, saying they are trying to find a way to sort this out, "we are sorry for the inconvenience".
🤷🏻‍♂