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E
ebulwing
Participant
December 21, 2014
Answered

Indesign Creative Cloud 32bit install Error

  • December 21, 2014
  • 2 replies
  • 1029 views

Hi All,

I have been trying to install Adobe Creative Cloud - Indesign CC 32bit on a Windows 64bit machine. However I am getting the below error:

I have tried the following:

- Removed all version ofMicrosoft Visual C++ and reinstalling them.

- Tested on 5 different machines (and a non business machine.

- Installed on a clean OS build without any Adobe products.

- Repackaged Indesign CC 32bit (tested the archive version from CC), same problem.

- Tried copying the missing packages into the install folder as per the naming convention below.

- restarted the computer after disabling all non Windows services and startup programs.

Other packages install fine, but we need to have indesign 32bit as part of the production environment.

Any Help would be great. Thanks

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | -------------------------------------- Summary --------------------------------------

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 |  - 0 fatal error(s), 3 error(s)

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | Win OS version: 6.1.1.0 64 bit Type: 1

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 |

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.5677 {512B6D21-18F9-11E2-93C1-00215AEA26C9}: payload not found in the payloads folder: E:\Indesign_CC_32\Build\Setup\IDSN10.0en_GB\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe)

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9}: payload not found in the payloads folder: E:\Indesign_CC_32\Build\Setup\IDSN10.0en_GB\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe)

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (Adobe ID CC2014 Icon 10.0.0.0 {7C1E9D1B-71EC-1014-93B4-9E01E573ACD2}: payload not found in the payloads folder: E:\Indesign_CC_32\Build\Setup\IDSN10.0en_GB\payloads\AdobeInDesign10IconHandler64-mul\Install.db)

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 |

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | Please search the above error string(s) to find when the error occurred.

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | These errors resulted in installer Exit Code mentioned below.

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | -------------------------------------------------------------------------------------

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 |

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | Exit Code: 26 - Some of the payloads cannot be located. Please verify your installer.

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | Please see specific errors for troubleshooting. For example, ERROR: DS011 ...

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | END - Installer Session

12/21/14 19:20:37:486 | [INFO] |  | OOBE | DE |  |  |  | 8596 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    This topic has been closed for replies.
    Correct answer ebulwing

    My apologies you posted in the Creative Cloud Download & Install forum so I assumed you were using Creative Cloud individual accounts.

    Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite.

    I would recommend that you deploy the correct packages for the correct operating system.  The community in this forum may have additional information to provide.

    Do you have a specific need for a 32-bit version of InDesign to be installed on a 64-bit operating system?  If it is due to plug-in compatibility then I would recommend working with the plug-in manufacturer directly.


    Not a problem Jeff. 

    Yes, unfortunately with legacy production systems we need the 32bit version to work on a 64-bit operating system.

    It seems like a Photoshop 32bit package was created for a 64-bit operating system here to work with :

    2014 release of Photoshop CC: Separate 32-bit/64-bit installation

    Thanks for trying to assist.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    December 22, 2014

    Moving this discussion to the Creative Cloud Download & Install forum.

    Ebulwing there are multiple messages regarding the Visual C++ Redistributable.  Please be aware this component of your operating system will need to be functional in order for Adobe applications to install properly.  You mentioned you removed these redistributables.  Did you also reinstall them?  If so do you still receive the same error?

    E
    ebulwingAuthor
    Participant
    December 22, 2014

    Hi Jeff,

    Thanks for your reply.

    I have re installed them as stated above, the above error messages occur on every test machine I have tried it on. Non business machines and also the business SOE.

    I have been in discussion with the technical care team and they believe that a 32bit version will not install on a 64bit machine.

    However there are other Adobe software that does run in 32bit on a 64 bit OS. Windows 7 64bit.

    Any help would be great.

    Thanks

    E
    ebulwingAuthorCorrect answer
    Participant
    December 22, 2014

    My apologies you posted in the Creative Cloud Download & Install forum so I assumed you were using Creative Cloud individual accounts.

    Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite.

    I would recommend that you deploy the correct packages for the correct operating system.  The community in this forum may have additional information to provide.

    Do you have a specific need for a 32-bit version of InDesign to be installed on a 64-bit operating system?  If it is due to plug-in compatibility then I would recommend working with the plug-in manufacturer directly.


    Not a problem Jeff. 

    Yes, unfortunately with legacy production systems we need the 32bit version to work on a 64-bit operating system.

    It seems like a Photoshop 32bit package was created for a 64-bit operating system here to work with :

    2014 release of Photoshop CC: Separate 32-bit/64-bit installation

    Thanks for trying to assist.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 21, 2014

    A chat session where an agent may remotely look inside your computer may help

    Creative Cloud chat support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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