Good afternoon,
I created a installation of Indesign CS6 with application manager enterprise 3 to deploy to computers via the active directory.
It installs correctly without issue to Windows XP x86 machines however won't install to Windows 7 x64 machines.
When the computers starts it trys to install but fails and proceeds to the login screen. The following information is left in the Windows event log.
Has anyone else had this problem and more importantly know how to solve it?
Log Name: System
Source: Microsoft-Windows-GroupPolicy
Date: 13/08/2013 9:44:23 AM
Event ID: 1085
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: WIN7TEST
Description:
Windows failed to apply the Software Installation settings. Software Installation settings might have its own log file. Please click on the "More information" link.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
<EventID>1085</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>1</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-08-12T23:44:23.375831000Z" />
<EventRecordID>9482</EventRecordID>
<Correlation ActivityID="{B74A3709-81F6-4B73-AA1F-9B610874B7EA}" />
<Execution ProcessID="384" ThreadID="1324" />
<Channel>System</Channel>
<Computer>WIN7TEST</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="SupportInfo1">1</Data>
<Data Name="SupportInfo2">3961</Data>
<Data Name="ProcessingMode">1</Data>
<Data Name="ProcessingTimeInMilliseconds">41590</Data>
<Data Name="ErrorCode">1603</Data>
<Data Name="ErrorDescription">Fatal error during installation. </Data>
<Data Name="DCName">\\AYR.burdekin.qld.gov.au</Data>
<Data Name="ExtensionName">Software Installation</Data>
<Data Name="ExtensionId">{c6dc5466-785a-11d2-84d0-00c04fb169f7}</Data>
</EventData>
</Event>
Log Name: System
Source: Application Management Group Policy
Date: 13/08/2013 9:44:23 AM
Event ID: 108
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: WIN7TEST
Description:
Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Management Group Policy" />
<EventID Qualifiers="0">108</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
<EventRecordID>9481</EventRecordID>
<Channel>System</Channel>
<Computer>WIN7TEST</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>Software changes could not be applied. A previous log entry with details should exist.</Data>
<Data>1603</Data>
</EventData>
</Event>
Log Name: System
Source: Application Management Group Policy
Date: 13/08/2013 9:44:23 AM
Event ID: 102
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: WIN7TEST
Description:
The install of application Adobe InDesign CS6 from policy Global-Application-Adobe InDesign failed. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Management Group Policy" />
<EventID Qualifiers="0">102</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
<EventRecordID>9479</EventRecordID>
<Channel>System</Channel>
<Computer>WIN7TEST</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>Adobe InDesign CS6</Data>
<Data>Global-Application-Adobe InDesign</Data>
<Data>1603</Data>
</EventData>
</Event>
3
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