Infinite Command Prompts

[JeffHen]

I have an Adobe Acrobat 8 Professinal installation on a 2008 standard Terminal Server for a client. The idea being that all users can use the full functionality of the suite.

One of my technicians was not aware of this and managed to install Adobe Reader next to it, which caused all kinds of problems. We removed both versions of software and reinstalled Adobe Acrobat from scratch (reboot inbetween). Now, at random, when opening a PDF there are command prompts that show up. The windows pop open too fast for us to read what it is attempting to do, but they also open faster than they close. The users have to quickly log off their system to prevent the Terminal Server from locking up (after a few minutes Adobe will use 100% CPU).

The big problem in troubleshooting this is that we already did a clean reinstall of Adobe. The problem is intermittent and we have no events in the eventviewer that would give away why this is happening.

Anyone have any suggestions?

[EnterpriseHelp · Accepted solution]

Acrobat 8 has been end-of-lifed and it never was supported on WTS 2008, so your using an out of date configuration that was never tested.

Ben

[JeffHen]

I'd like to tell you that this worked before so we should be able to make it work again. But I can't honestly look in the mirror and convince myself I am good at my job when I don't make my clients upgrade.

That will have to be the fix; Newest version of Adobe on the TS!

[EnterpriseHelp]

You'll find the latest version far more feature rich and secure. You can also have Acrobat and Reader on the same machine.

Ben