Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

initialisation error while installing Acrobat DC. Due to DPI SSL

New Here ,
May 30, 2023 May 30, 2023

We have recently enabled Deep Packet Inspection over SSL, on our firewall for increased security. Since then, i can no longer install Acrobat (i have not been able to try any other Adobe products, but expect i would find the same).
I am able to download the installer, but as soon as it starts, i get an 'initialisation error', and the install fails.
To verify that it is the DPI causing the issue, i have temporarily disabled it, the install then succeeds. Turning off our internet security every time we need to do an install or update is not a long term solution.
All I need is a URL (or more than one) to add to the exclusions on the DPI, to allow the install to complete.
I have tried adding *.adobe.com, but that did not work, which suggests that the install process calls back to another internet location.
Has anyone had a similar situation, did you find a solution?

669
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Jun 01, 2023 Jun 01, 2023

Adobe list 33 domains Network endpoints for Adobe apps & services

Also a whitelist.

Translate
LEGEND ,
Jun 01, 2023 Jun 01, 2023
LATEST

Adobe list 33 domains Network endpoints for Adobe apps & services

Also a whitelist.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines